Returns & Refunds


How to return
Store refund policy
Online refund policy
Refund policy exclusions
Online cancellation policy
WEEE (Waste Electrical and Electronic Equipment)


How to return


The method of return varies for certain products so please follow the appropriate instructions carefully. We offer three return options*:

Return to store
Free postage service
Free collection service

*Collection service currently only available for Tripp Luggage.


Return to store


For your convenience you can exchange or refund your online order at any Debenhams store in the Republic of Ireland except for the following ranges:

  • Jon Richard Jewellery
  • Mood Jewellery
  • Betty Jackson Black Jewellery
  • Butterfly by Matthew Williamson Jewellery
  • Raging Bull
  • Miss KG
  • Carvela
  • Nine West
  • French Connection footwear
  • Easy Spirit
  • Vintage America
  • Emu
  • Radley footwear
  • Belleek Living
  • Aynsley China
  • Galway Living
  • Montgomery

Unfortunately we cannot offer return to store in Debenhams' international stores including branches in the UK.

To return to store, simply present your goods and despatch note at any service centre and one of our advisors will be happy to process your exchange or refund.

Refunds will be processed to the original payment card, if you do not have the original payment card with you, the advisor will offer you an exchange or a refund on to a Debenhams giftcard.

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Postal Returns


Due to our extensive range of products we have different addresses to return products. In order to avoid unnecessary delays in processing your refund, please ensure that you use the correct returns label and follow the instructions below carefully.

1. Please use the correct returns label* (see details below).
2. Repackage the goods into their original packaging.
3. Complete the return form enclosed in your parcel, indicating your reasons for the return, detach and enclose with your parcel (see below for replacement returns form).
5. Attach the returns label to the outside of your parcel.
6. Take the parcel to your local Post Office and obtain a proof of postage.

Lost your returns form? Download a replacement here

Please note: To request a replacement returns label for Montgomery products please call the Montgomery Call Centre on 1800 995 119. Lines are open Monday to Friday 9am to 5.15pm.

Returns Label 1 - Debenhams

Womenswear
Home
Small Electricals
Gifts

Download Returns label 1

Having problems downloading the label? Click here

Returns Label 2 - Debenhams

Menswear
Kidswear
Sportswear

Download Returns label 2

Having problems downloading the label? Click here

Returns Label 3 - Health & Beauty

Cosmetics
Fragrance

Download Returns label 3

Having problems downloading the label? Click here

Returns Label 4 - Womens Accessories

Jon Richard jewellery
Mood jewellery
Betty Jackson Black jewellery
Butterfly by Matthew Williamson jewellery

Download Returns label 4

Having problems downloading the label? Click here

Returns Label 5 - Mens clothing concession

Raging Bull

Download Returns label 5

Having problems downloading the label? Click here

Returns Label 6 - Womens footwear concession

Miss KG
Carvela
Nine West
French Connection footwear
Easy Spirit
Emu
Vintage America
Radley footwear

Download Returns label 6

Having problems downloading the label? Click here

Returns Label 7 - Home concession

Belleek Living
Aynsley China
Galway Living

Download Returns label 7

Having problems downloading the label? Click here

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Download and printing your returns label

By clicking on the above Returns labels links a document will open which you can print. You will need Adobe Acrobat Reader installed on your computer to be able to open the file. If you do not have this installed download it here

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Collection Service



Our collection service is currently only available for Tripp Luggage returns. To arrange a collection, please call Tripp Customer Services on 1 800 812 963 lines are open Monday to Thursday 8:30am-6:30pm, Friday 8:30-5:30pm, Saturday & Sunday closed.


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Store refund policy


Should you wish to return an item we will be happy to exchange or refund it within 28 days. We reserve the right to refuse an exchange or refund if the items are returned in a non-saleable condition or are damaged.

Gift receipts

If you are buying an item for another person we will be happy to provide you with a gift receipt - how? Simply ask the advisor at time of purchase that the item is a gift and they will issue you with a gift receipt along with your normal receipt.

Without proof of purchase

You may exchange (for products only) at the current selling price.

Merchandise reduced by 50%

Items may only be exchanged for product(s) or a Debenhams giftcard.


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Online refund policy


Debenhams will be happy to exchange or refund your purchase within 28 days of delivery. Your refund will be credited to the original payment card, if you have used a Debenhams giftcard your refund will automatically be credited to the original giftcard. If you no longer have the original giftcard please contact Customer Services on 0818 784 877.

Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

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Refund policy exclusions


We are unable to offer an exchange or refund on gift experiences, custom made and altered items unless they are misdescribed or are faulty.

Health and hygiene

For reasons of health and hygiene we are unable to exchange or refund the following products:
  • Cosmetics once the original packaging has been opened, unless faulty.
  • Pierced earrings and other pierced body jewellery unless faulty.
  • Quilts, duvets, pillows and mattresses once the packaging has been opened or damaged unless faulty.
  • Gift food, products containing alcohol.
  • Underwear/lingerie, control wear, hosiery and swimwear unless the hygiene strips and tags are still in place.
  • Hats, hair accessories and fascinators, no exchange on grounds of health and safety unless unless faulty.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE EUROPEAN COMMUNITIES (PROTECTION OF CONSUMERS IN RESPECT OF CONTRACTS MADE BY MEANS OF COMMUNICATION) REQULATIONS 2001. FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE NATIONAL CONSUMER AGENCY OR CITIZENS' INFORMATION CENTRE.


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Online cancellation policy


Under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Any delivery charges will be refunded; however, if only part of your order is cancelled, the delivery charge will not be refunded.

To cancel you order, email directcustomerservices@debenhams.com or telephone our Online Customer Services Team on 0818 784 877.

If you have contacted us to cancel your order before you have received your goods, unless cancellation takes place within 30 minutes of your order, your cancelled order cannot be stopped and will be delivered to you. Please refuse any delivery of cancelled goods, alternatively, you can return them to your local Debenhams store, post them back to us, or contact our Customer Services department to arrange for them to be collected*. In the meantime you must take reasonable care of them. You will not be charged for postal returns in accordance with our returns policy.

*Collection service only currently only available for Tripp luggage.

Please see our How to return section for a full breakdown of our returns process.

Further details of your rights under European Communities (Protection of Consumers in Respect of Contracts made by Means Distance Communication) Regulations 2001 are available from the National Consumer Agency or Citizens' Information Centre.


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WEEE (Waste Electrical and Electronic Equipment)


From 13th August 2005, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, e.g., a toaster. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy.

A producer recycling fund contribution has been applied to the retail price of new electrical and electronic goods. The prices of these items include contributions to a producer recycling fund to ensure that WEEE is collected and recycled in a responsible manner. Producer recycling fund contributions have been set and agreed by the WEEE Register, an independent regulation body authorised by the Minster for the Environment, according to specific product types and these costs are the same regardless of what brand or from what outlet in the Republic of Ireland an item is purchased.

WEEE and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for one like-for-like basis. There is a bin for small batteries in your local Debenhams store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.

A take-back service operates either in Debenhams Stores or from home (provided that the WEEE has been disconnected from public utilities or permanent structure and is ready for immediate collection), depending on whether you purchase in store or online. If we deliver to your home we will aim to provide 24 hours notice of the delivery so you can ensure that your old WEEE is ready for collection. If we are unable to provide you with 24 hours notice we will return within 15 days (on 24 hours notice) to collect your old WEEE. When you purchase a new electrical item from Debenhams you can exchange an old similar item for recycling (e.g. a toaster for a toaster, or a similar small domestic appliance such as a kettle.

In order to do this in store, you must take your new purchase receipt to your local Debenhams store in order to prove that the old item you are bringing back has a new similar purchase to link to.

You have 28 days from the date of purchase to bring the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.ie customers.

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