Delivery Information

Delivery times & charges
Order tracking information
WEEE (Waste Electrical and Electronic Equipment)

Delivery times & charges

We deliver the majority of our orders within 3-5 working days for €5 or FREE on orders over €30.
  • Deliveries are made to Republic of Ireland addresses Monday to Friday between 9am to 6pm, excluding Bank Holidays.
  • Multiple items may be delivered in more than one parcel and at different times.
  • Deliveries may be delayed due to adverse weather conditions or other events beyond our control.

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Order tracking information

We will send you email updates through every stage of your order. In each email your current order's status will be shown. Each order status is explained in the table below.

We deliver most parcels via our courier. You can track these parcels by clicking on the parcel reference link on your email. Once you have clicked on the link you will be directed to the courier website. For information on courier statuses please click here.

Email status information

Status Description
Your order is being processed.
Your order has been despatched to the courier.

Unable to fulfill
No payment taken

Your order has been cancelled due to stock availability, no payment has been taken.

Unable to fulfil
Payment refunded

Your order has been cancelled due to stock availability. We have processed an immediate refund to your payment card. This may take a few days for your bank to process.

Return received
Your return has been received. However, due to goods being addressed to the incorrect warehouse there may be a short delay in your refund being processed while the goods are being re-directed.

Return in progress
We are processing your return.

Return refund complete
We have processed your return.

Please note: Some banks may take longer than others to process refunds.

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Courier status information

Due to our extensive range of products we use two separate couriers to deliver your goods.

Departments - Menswear, Kidswear, Sportswear, Cosmetics & Fragrance

Status Description
Data Received / Imported
Your order is ready for delivery and has entered the courier delivery system.
Your order has been received (scanned) at the Dublin Hub.

Your order has been weighed.

Your order has been transferred to another depot for delivery.

On Van
Your order has been loaded to the delivery vehicle ready for delivery / attempted delivery today.

Your order has been delivered.

Tracking notes will show date / time of delivery and signature.

A hard copy of scanned signature is available on the website.

At / In Depot
Your order is awaiting delivery.

Departments - Womenswear, Home, Small Electricals & Gifts

Status Description
Order generated
Your order is ready for delivery and has entered into the courier system.
Receipt at depot
Your parcel has been received at the depot.

Processed at depot
Your parcel has processed through the depot operation and is ready for onward despatch to the courier.

Out for delivery to courier
Your parcel has left the depot for delivery to courier.

Courier to re-attempt
The courier has attempted to deliver your parcel and will try again. You will receive a card to confirm delivery has been attempted.

Delivered to
Your parcel has been delivered.

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WEEE (Waste Electrical and Electronic Equipment)

From 13th August 2005, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, e.g., a toaster. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy.

A producer recycling fund contribution has been applied to the retail price of new electrical and electronic goods. The prices of these items include contributions to a producer recycling fund to ensure that WEEE is collected and recycled in a responsible manner. Producer recycling fund contributions have been set and agreed by the WEEE Register, an independent regulation body authorised by the Minster for the Environment, according to specific product types and these costs are the same regardless of what brand or from what outlet in the Republic of Ireland an item is purchased.

WEEE and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for one like-for-like basis. There is a bin for small batteries in your local Debenhams store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.

WEEE Register: 0674WB

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