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Current promotions terms & conditions

Overall T&C's

These apply to all our other offers, and explain our terms on free delivery, free gifts, credit, and online voucher codes. Please read these as well as the terms of specific offers.

1. When you use an offer you accept our terms and conditions relating to that offer (in legal terms you are deemed to have accepted them and agree to be bound by them).
2. If the offer says something different than what's written here (for example, that it covers delivery charges), then we'll go with what the offer says.
3. Unless the offer says otherwise, you can only use one promo code or discount offer per order. You can't combine offers.
4. Debenhams staff can't use special offers or promotions.
5. Some brands or concessions may be excluded from offers. As this varies by offer you'll need to check individual offer details for such exclusions.
6. Offers don't apply to any delivery charges unless expressly stated.
7. If we give you a refund, it'll be for the price you actually paid, taking into account the offer or discount. And if you return a single product from a multi-buy offer, our refund will mean that you've effectively paid full price for the products you keep. 
8. You can't use offers for financial services, food services, cash, gift vouchers or gift-cards. You can't use them to pay your Debenhams accounts. And you can't use them with any of our microsites – including Debenhamsplus.com.
9. We can decline your order, if we don't think the promo code or offer used is valid for the product(s) ordered, or if we reasonably suspect fraud.
10. Online offers can only be used on www.Debenhams.com and our mobile site or kiosks. They are not valid for purchases made in our stores or over the phone unless expressly stated in the offer.
11. We can change these terms and conditions or withdraw an offer at any time, with reasonable notice.
12. These terms and conditions are governed in accordance with the laws of England and Wales.
13. The promoter of these offers is Debenhams Retail Ltd. Its registered office is at 334-348 Oxford Street, London, W1C 1JG. Its registered number is 00083395.

Free Standard Delivery

Free delivery applies to orders of £50 or over placed online at debenhams.com, excluding international orders. This offer is not available on debenhams-formalhire.com, youngshirewear.co.uk, Debenhams Gift Vouchers and Giftcards, and Financial Services. We deliver to any UK address. For full delivery information, please refer to the Customer Services section of our website and select Delivery Information.*

*These T&C also apply to all online free delivery promotions.

Free Parking

Dates: 15/02/20 – ongoing
How discount is applied: The saving will be applied at the checkout
Helpful Specifics:
1. Customers who present a valid proof of parking (photographs of tickets accepted) on the day of purchase, when spending £50 or more in a single transaction, are eligible to have a maximum of two hours of their parking fee refunded against their Debenhams transaction.
2. A maximum of £10 can be refunded
3. Offer cannot be redeemed in instances where free car parking is offered.
4. Debenhams reserves the right to decline to accept a parking ticket or photograph of parking ticket where, in its reasonable opinion, it is invalid for the transaction or is the subject of fraudulent activity.
5. The parking ticket is only eligible for one refund per day.
6. Any refunds on purchases will consider the parking refund applied from this offer.
7. By presenting their car parking ticket at the till point the customer will be deemed to have accepted and agreed to be bound by these terms and conditions.
8. The offer is not valid against the purchase of food services, financial services, Beauty services, Virgin Holidays, travel money, cashback transactions or at debenhams.com, debenhams.ie, debenhamsplus.com, debenhamsformalhire.com. The offer is not valid at Debenhams stores which offer free parking.
9. The Offer does not apply to delivery charges and cannot be exchanged for cash.
10. Debenhams reserves the right to change these terms and conditions or withdraw this promotion at any time.
Channel applicability: Instore ONLY
Disclaimer: Unless otherwise stated overall T&Cs apply

Free gifts

Free gifts are one per customer, while stocks last. Gift is out of stock if not added to bag & NOT valid if used with a discount promo code.

Free Gift promotions can be very popular and while we do our best to ensure that everyone receives the free gift, there can be instances where the gift contents may be substituted and/or when we run out and therefore are unable to fulfil the free gift offer. If the gift does not add to shopping bag then it is out of stock. In certain circumstances where the gift may add to the basket at the time of ordering and then subsequently cancel when the warehouse goes to pick and despatch the item. The free gift offer is not valid if you try and use a discount promotional code at the same time and will be removed from shopping bag.

Voucher code and other external site promotional code

These terms apply to voucher codes ad other external site promotional codes.

1.This offer is only available online at www.debenhams.com. Such promotion discounts are not valid for use as part of a purchase in Debenhams stores, or for telephone orders.
2. To claim your 10% discount online, visit www.debenhams.com and type the offer code XXXX in the promotional box once you have added the item(s) to your shopping basket.
3.This offer is also available on the Debenhams mobile site.
4.Excludes Beauty, electricals, mens toiletries. Fred Perry, Hammond & Co. Baker by Ted Baker, Home - Chasseur, Simple Human, Joseph Joseph, Tempur, Scion, Kas, Harlequin. Kids - Levi, Converse, Silver Eight, Route 66, Crocs and Just Sheepskin. Toys - Lego, Sylvanian Families, Playmobil, Furby, Xeno, Teksta, My Friend Cayla, VTech Innotab, Leapfrog Leappad. Also excluded: Gift vouchers, gift cards, personalised wedding stationary, gift experiences, Debenhamsplus.com, Youngshirewear.co.uk and Debenhams-formalhire.com.
5.Selected concessions are also excluded; please see * for further information.
* Click here for online concessions exclusions.
6.Voucher/code cannot be used in conjunction with any other voucher, promotional code or account card offer and is not available for Debenhams staff.
7.This offer is not valid against the purchase of financial services, food services, cash, gift vouchers, giftcards or as payment of any outstanding balance on your Debenhams accounts.
8.Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
9.Any refunds will take into account the discount.
10.Debenhams reserves the right to changes these terms and conditions on reasonable notice.
11.Promoter - Debenhams Retail Ltd, registered office at 334-348 Oxford Street, London, W1C 1JG, registered number 00083395.
12.These terms and conditions are governed in accordance with the laws of England & Wales.
13.Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd is a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (Ref no: 555318) for the provision of payment services. The retailer, Debenhams Retail Ltd, acts solely as a credit broker and only provides credit products from NewDay Ltd and is authorised and regulated by the Financial Conduct Authority with number 692718. Registered office: 334-348 Oxford Street, London, W1C 1JG. Registered in England and Wales. Registered number: 00083395.

General terms and conditions for promotional codes and discount offers

1. Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer and are not available for Debenhams staff.
2. Selected concessions/brands may be excluded; please see the offer details for further information.
3. Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions online.
4. Any refunds will take into account the discount applied as part of the offer.
5. Offers are not valid against the purchase of financial services, food services, cash, gift vouchers or giftcards or as payment of any outstanding balance on your Debenhams accounts, or via our microsite partners (including, without limitation, Debenhamsplus.com, Debenhams-formalhire.com, Youngshirewear.co.uk).
6. Debenhams reserves the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
7. Debenhams reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
8. These terms and conditions are governed in accordance with the laws of England and Wales.
9. Promoter – Debenhams Retail Ltd, registered office at 334-348 Oxford Street, London, W1C 1JG, registered number 00083395

Leading Brands for Less

We have introduced Superdry for Women and Hackett for Men, in a limited number of stores at fantastic key pricepoints. To view which stores you can purchase, these brands please click here.

Free Bus Ride

Dates: Valid only on Saturday and Sundays
How discount is applied: The saving will be applied at the checkout
Helpful Specifics:
1. Customers who present a valid proof of return bus journey (photographs of tickets, mobile bus app, paper tickets, scratch cards and smart cards are applicable) on the day of purchase, when spending £50 or more in a single transaction, are eligible to have 1 return bus journey applied against their transaction.
2. Ticket price must be shown in order for discount to be applied - up to a maximum amount of £5, will be taken off the customers total spend.
3. Offer can only be redeemed in Brighton and Crawley stores.
4. Debenhams reserves the right to decline a bus ticket where, in its reasonable opinion, it is invalid for the transaction or is the subject of fraudulent activity.
5. Only one refund can be applied per ticket.
6. Any refunds on purchases will consider the parking refund applied from this offer.
7. By presenting their Bus ticket at the till point the customer will be deemed to have accepted and agreed to be bound by these terms and conditions.
8. The offer is not valid against the purchase of food services, financial services, Beauty services, Virgin Holidays, travel money, cashback transactions, gift cards or gift experiences or at debenhams.com, debenhams.ie, debenhamsplus.com, debenhamsformalhire.com.
9. The Offer does not apply to delivery charges and cannot be exchanged for cash.
10. Debenhams reserves the right to change these terms and conditions or withdraw this promotion at any time.
Channel applicability: Instore ONLY
Disclaimer: Unless otherwise stated overall T&Cs apply

Customer Survey Prize Draw

Prize Draw Summary Terms and Conditions

Participants may enter the Prize Draw by completing the Debenhams online customer survey hosted by a third party company, Survey Mechanics. No purchase necessary. Only one entry per individual is permitted. Previous month's entrants are not eligible for entry in subsequent Prize Draws. Entries not submitted in accordance with the rules or which are otherwise incomplete will be disqualified. The Prize Draw is open to all persons resident in the UK aged 18 and over at the date of their entry.
The Prize Draw will run every month from 24 May 2019. Debenhams reserves the right to discontinue the Prize Draw by giving one month's notice of termination on their website. The Prize Draw closes at 23:59 on the last day of every month.
Five winners will be selected every month at random by an automated system within 30 days of the closing date of the Prize Draw. The winners will be notified through the same email address used for participation in the survey. If a winner does not respond to such email within 5 working days of the time of notification, then the Prize will be forfeited and Debenhams will be entitled to select another winner at random.
The names and counties of winners will be made available on request. Participants consent to such publicity at the time of entry.
The five winners will win a £100 Debenhams voucher (the 'Prize') by email, which will be valid at least 12 months after issued.

The Prize is non-transferable, non-endorsable, non-refundable and non-negotiable. No cash alternative is available. The Prize cannot be used in conjunction with any other promotional offer. Please see for full terms and conditions. The promoter is: Debenhams Retail Ltd registered no. 83395. Registered office: 10 Brock Street, Regent's Place, London, NW1 3FG

Customer Survey Prize Draw Terms and Conditions


1. By completing the survey, entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.

Eligibility Rule for the Customer Survey Prize Draw (the 'Prize Draw')

2. This Prize Draw is open to all persons resident in the UK aged 18 and over at the date of their entry.
3. Employees or contractors of Debenhams Retail Ltd and their immediate family, operators of its brands and concessions, or anyone directly connected with the organisation will not be eligible to enter the prize draw.

Entry and Entry Methods

4. To enter the Prize Draw simply complete all questions in the customer survey and confirm acceptance of the terms and conditions.
5. The survey is hosted by a third party company, Survey Mechanics.
6. No purchase is necessary to enter the Prize Draw.
7. A limit of one entry per customer will be accepted. Previous month's entrants will not be eligible to participate in subsequent Prize Draw's. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
8. No bulk, third party or automated entries will be accepted.
9. Debenhams will not be liable for any computer malfunction which results in entries not being received. Proof of sending is not proof of receipt.
10. Entries not submitted in accordance with the rules or which are otherwise incomplete will be disqualified.
11. The monthly Prize Draw closes at 11.59pm on the last day of every month (inclusive).
12. The Prize Draw will run every month from 24 May 2019. Debenhams Retail Ltd reserves the right to discontinue the Prize Draw by giving one month's notice of termination on their website.

Prizes

13. Five winners are selected at random by an automated system within 30 days of the closing date. The decision will be final and no correspondence or discussion concerning any decision shall be entered into.
14. Winners will be notified through the same email address used for participation in the survey within 5 working days of being selected.
15. If a winner does not respond to such email within 5 working days of the time of notification, then the Prize will be forfeited and Debenhams will be entitled to select another winner at random.
16. The Prize consists of a £100 Debenhams voucher which is sent to the winner's email address. The voucher will be valid at least 12 months after issued.
17. The vouchers are valid on online and in-store and do not have any cash value.
18. The vouchers are not to be used in conjunction with any other voucher or offer.
19. The full terms and conditions of the voucher are outlined here: https://www.debenhams.com/content/giftcards
20. The Prize is non-transferable, nonrefundable and nonnegotiable. No cash alternative is available for any prize.
21. Debenhams Retail Ltd reserves the right to substitute any prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.
22. A list of the winner's name can be obtained by sending a SAE to; WINNERS, Customer Survey Prize Draw, PR department, 10 Brock Street, Regent's place, London, NW1 3FG.
23. Personal data will be collected and processed in accordance with the Debenhams Privacy Policy.
24. Debenhams are using a third party company, Survey Mechanics, to process your data and facilitate the survey, but all personal data will be collected and processed in accordance with Debenhams Privacy Policy.

Termination of Prize Draw

25. Debenhams Retail Ltd reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions.

Law

26. These terms and conditions shall be governed by English law and exclusive jurisdiction of the English courts.

Exclusion of Liability

27. We make no representation or warranty in relation to prizes provided and to the fullest extent permitted by law we shall have no liability to you in relation to any prize, its fitness for purposes, merchantability or otherwise.
28. We reserve the right to disqualify entrants from entering our promotions or prize winners from receiving their prizes where any such person engages in unsafe, illegal, unsociable or inappropriate behaviour.

Identity of the Promoter

29. The promoter of this prize draw is Debenhams Retail Ltd registered no. 83395. Registered office: 10 Brock Street, Regent's Place, London, NW1 3FG

"Prize draw" means a promotion where no skill or knowledge is required for entry and winners are selected at random.

Customer Store Experience Survey Prize Draw

Date: 15/11/19 – 25/11/19

1. The Promoter
1.1. The Promoter is Debenhams Retail Limited, 334-348 Oxford Street London W1C 1JG, registered number 00083395 ("Debenhams" or "the Promoter").

2. The Prize Draw
2.1. The title of the Prize Draw is £20 Debenhams Gift Cards x 10 Prize Draw ("Prize Draw").
2.2. Entrants must complete Store Experience Survey by the Closing Date to be automatically entered into the Prize Draw. The winners of the Prize Draw will be randomly drawn from the total Prize Draw entries.

3. How to Enter
3.1. The Prize Draw will run from 15th November 2019 on (the "Opening Date") to 23:59pm on the 25th November 2019 (the "Closing Date") inclusive.
3.2. All Prize Draw entries must be received by Debenhams by no later than 23:59pm on the Closing Date. All Prize Draw entries received after the Closing Date are automatically disqualified.
3.3. To enter the Prize Draw entrants must submit a completed survey form online, which will be sent by email by 23.59pm on 25th November 2019.
3.4. No purchase necessary. A purchase or payment of any kind will not increase chances of winning.
3.5. A limit of one entry per person will be accepted. Debenhams reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
3.6. The Debenhams will not accept:
3.6.1. responsibility for Prize Draw entries that are incomplete, defaced, illegible, lost, mislaid, damaged or delayed in transit, or unable to be submitted for any reason regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
3.6.2. proof of posting or transmission as proof of receipt of entry to the Prize Draw.
3.7. By submitting a Prize Draw entry, you are agreeing to be bound by these terms and conditions.
3.8. For help with entries, please contact Debenhams at designteam@debenhams.com.

4. Eligibility
4.1. The Prize Draw is open to all residents of the UK that are physically located in the UK at the time of entry into the Prize Draw and aged 18 years or over, except:
4.1.1. employees of Debenhams or its holding or subsidiary companies;
4.1.2. employees of agents or suppliers of Debenhams or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration; or
4.1.3. members of the immediate families or households of 4.1.1 and 4.1.2 above, where immediate family is a spouse, partner, mother, father, legal guardian, in-law, grandmother, grandfather, brother, sister, child or grandchild.
4.2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. Debenhams may require you to provide proof that you are eligible to enter the Prize Draw.
4.3. Debenhams will not accept Prize Draw entries that are:
4.3.1. automatically generated by computer;
4.3.2. completed by third parties or in bulk;
4.3.3. illegible, have been altered, reconstructed, forged or tampered with;
4.3.4. photocopies and not originals; or
4.3.5. incomplete.
4.4. Debenhams reserve all rights to disqualify you if your conduct is contrary to the spirit or intention of the Prize Draw.
4.5. Prize Draw entries cannot be returned.

5. The Prize
5.1. The prize is a £20.00 Debenhams gift card and 10 prizes are available to be won.
5.2. The gift cards are subject to the terms and conditions of Debenhams, available here:
https://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/legal_information/beauty_club_gift_cards_and_vouchers_policies.html.
5.3. There is no cash or credit alternative for the prize. The prize is not negotiable, transferable or assignable. The winners agree to accept the prize 'as is'.
5.4. Debenhams reserves the right to substitute any of the prizes for one of its choosing which has a value the same or greater than the original prize.

6. Winners
6.1. The winners of the Prize Draw will be randomly drawn from the total Prize Draw entries by an employee of Debenhams, under the supervision of an independent person, on the 29th November 2019 ("Draw Date").
6.2. The decision of Debenhams is final and no correspondence or discussion will be entered into.
6.3. Debenhams will contact the winners personally as soon as practicable after the Draw Date, using the telephone number or email address provided with the Prize Draw entry. Debenhams will make all reasonable efforts to contact the winners.
6.4. If Debenhams is unable to contact the winner(s) within 10 days of the Draw Date, Debenhams reserves the right to exercise its discretion to disqualify the winner(s), who forfeit all rights to the prize(s), and offer the prize(s) to the next eligible entrant(s) selected from the correct entries that were received before the Closing Date.

7. Claiming the Prize
7.1. Debenhams will send to the winner(s) nominated address (email or physical) the prize within 7 days of successfully contacting the winner(s).
7.2. The prize may not be claimed by a third party on your behalf.
7.3. The Promoter does not accept any responsibility if you are not able to take up the prize.

8. Limitation of Liability
8.1. The Promoter makes no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law we shall have no liability to you in relation to any of the prizes, their fitness for purposes, merchantability or otherwise.
8.2. The Promoter reserves the right to disqualify entrants from entering promotions or prize winners from receiving their prizes where any such person engages in unsafe, unsuitable, illegal, unsociable or inappropriate behavior.
8.3. To the extent permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

9. Ownership of Prize Draw Entries and Intellectual Property Rights
9.1. All Prize Draw entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.
9.2. By submitting your Prize Draw entry and any accompanying material, you agree to:
9.2.1. assign to the Promoter all your intellectual property rights with full title guarantee; and
9.2.2. waive all moral rights, in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
9.3. You agree that the Promoter may, but is not required to, make your entry (excluding personal information) available on their websites https://www.debenhams.com/ and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Prize Draw entry, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Prize Draw entry for such purposes.

10. Data Protection and Publicity
10.1. By entering the Prize Draw, each entrant expressly consents to Debenhams, its agents and/or representatives, storing, sharing and using the personal information submitted with his/her entry for the purpose of administering the Prize Draw.
10.2. Debenhams complies with the standard procedures laid down in the UK Data Protection Act 2018 and the General Data Protection Regulation ((EU) 2016/679) to ensure that personal information you give Debenhams is kept securely and processed fairly and lawfully. Personal data will be collected and processed in accordance with the Debenhams Privacy Policy which is located at:
https://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/our_terms_and_conditions/privacy_policy.html.
10.3. By entering the Prize Draw, you agree and acknowledge that:
10.3.1. The winner agrees to participate in such promotional activity and material as the Promoter may reasonably require.
10.3.2. All intellectual property rights, including but not limited to copyrights, moral rights, design rights and data base rights in all materials connected to the prize including but not limited to photographs vest in the Promoter absolutely; and all your intellectual property rights are waived; and You undertake to take any actions and sign any necessary documents to formalise this assignment as the Promoter may require.

11. Termination of Promotion
11.1. The Promoter reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).

12. General
12.1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at their sole and absolute discretion, exclude you from participating in the Prize Draw.
12.2. The Promoter reserves the right to change these terms and conditions or withdraw this Prize Draw at any time on reasonable notice. Reasonable notice of any changes, including any cancelation, will be available online at https://www.debenhams.com/customer-service/terms-and-conditions.
12.3. These terms and conditions are governed in accordance with the laws of England and Wales and the exclusive jurisdiction of the English courts.

Affiliates 10% Off Discount Code

Date: 24/12/19 – 11/06/21
How discount is applied: You will be required to enter the promo code when you go through checkout
Helpful Specifics: Offer applies to selected lines only. No responsibility is accepted for any voucher or code that is defaced, illegible, lost or unable to be submitted due to any technical or other reason.
This offer is only available online at www.debenhams.com. Such promotion discounts are not valid for use as part of a purchase in Debenhams stores, or for telephone orders.
To claim your 10% discount online, visit www.debenhams.com and type the applicable valid offer code in the promotional box once you have added the item(s) to your shopping basket.
This offer is also available on the Debenhams mobile site, iPad app, iPhone app and Android app.
Voucher/code cannot be used in conjunction with any other voucher, promotional code or account card offer and is not available for Debenhams staff.
This offer is not valid against the purchase of financial services, food services, cash, gift vouchers, giftcards or as payment of any outstanding balance on your Debenhams accounts or at Debenhamsplus.com, Debenhamsflowers.com and Debenhamsboxoffice.com.
Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
Any refunds will take into account the discount.
Debenhams reserves the right to changes these terms and conditions on reasonable notice.
Promoter - Debenhams Retail PLC, registered Office 334-348 Oxford Street, London, W1C 1JG. VAT registration number 698797922.
These terms and conditions are governed in accordance with the laws of England & Wales.
Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: Two Pancras Square, London, N1C 4AG. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 0638085 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (Ref no: 555318) for the provision of payment services. The retailer, Debenhams Retail Plc, is authorised and regulated by the Financial Conduct Authority with number 0345088. Registered Office 334-348 Oxford Street, London, W1C 1JG. VAT registration number 698797922.
Qualifiers: When you enter valid discount offer code receive 10% off selected qualifying lines
Exclusions: All Beauty, All Electricals, Mens: Men's toiletries, Fred Perry , Loakes, Puma, Birkenstock, Timberland, Herschel & Co, Kids: Baker by Ted Baker, Levi, Converse, Silver Eight, Route 66, Crocs, Just Sheepskin, Home: Chasseur, Le Creuset, Simple Human, Joseph Joseph, Tempur, Scion, Bedeck, Kas, Harlequin, Lingerie: B by Ted Baker, Gifts & Toys: Lego, Sylvanian Families, Playmobil, Furby, Xeno, Teksta, My Friend Cayla, VTech Innotab, Leapfrog Leappad, Gift cards, Gift experiences.
Concessions exclusions: All apart from Tripp luggage. Please see here for details
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply

Customer Experience Survey: February 2020
Date: 25/2/20 – 31/3/20

1. The Promoter
1.1. The Promoter is Debenhams Retail Limited, 334-348 Oxford Street London W1C 1JG, registered number 00083395 ("Debenhams" or the "Promoter").

2. The Prize Draw
2.1. The title of the Prize Draw is Customer Experience Debenhams Gift Cards Prize Draw ("Prize Draw").
2.2. Entrants must accept an email invitation to complete the "Customer Experience Survey", upon successful completion of which they will be entered into the Prize Draw to win one of five £200 Debenhams vouchers. Five individuals will be randomly selected from the total pool of individuals who complete the survey.

3. How to Enter
3.1. The Prize Draw will run from 5:00pm on 25th February 2020 (the "Opening Date") to 23:59 on 6th March 2020 (the "Closing Date") inclusive.
3.2. Prize Draw entries must be received by Debenhams by no later than the Closing Date. All Prize Draw entries received after this time will be automatically disqualified.
3.3. To enter the Prize Draw entrants must complete the survey form online, the link to which will be sent by email, from 25th February 2020 until the Closing Date. Of the entrants that complete the survey, five entrants will be chosen at random to receive one of five £200 Debenhams vouchers.
3.4. No purchase necessary. A purchase or payment of any kind will not increase chances of winning.
3.5. A limit of one entry per person will be accepted. Debenhams reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
3.6. Debenhams will not accept:
3.6.1. responsibility for Prize Draw entries that are incomplete, defaced, illegible, lost, mislaid, damaged or delayed in transit, or unable to be submitted for any reason regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or 
3.6.2. proof of posting or transmission as proof of receipt of entry to the Prize Draw.
3.7. By submitting a Prize Draw entry, you are agreeing to be bound by these terms and conditions.
3.8. Please see https://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/legal_information/current_promotions_terms_and_conditions.html for a copy of these Prize Draw terms and conditions.

4. Eligibility
4.1. The Prize Draw is open to all residents of the UK that are physically located in the UK at the time of entry into the Prize Draw and aged 18 years or over, except:
4.1.1. employees of Debenhams or their holding or subsidiary companies; 
4.1.2. employees of agents or suppliers of Debenhams or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration; or
4.1.3. members of the immediate families or households of 4.1.1 and 4.1.2 above, where immediate family is a spouse, partner, mother, father, legal guardian, in-law, grandmother, grandfather, brother, sister, child or grandchild.
4.2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw.
4.3. The Promoter will not accept Prize Draw entries that are:
4.3.1. automatically generated by computer;
4.3.2. completed by third parties or in bulk;
4.3.3. illegible, have been altered, reconstructed, forged or tampered with;
4.3.4. photocopies and not originals; or
4.3.5. incomplete.
4.4. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Prize Draw.
4.5. Prize Draw entries cannot be returned.

5. The Prize
5.1. The prize is a £200 Debenhams gift cards. There are five prizes to be won by entrants who complete the "Customer Experience Survey" in full by the Closing Date.
5.2. The gift cards are subject to the terms and conditions of Debenhams, available here:https://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/payment_options_and_reward_cards/buying_and_using_gift_cards_and_vouchers.html#What%20types%20of%20gift%20cards%20and%20vouchers%20do%20you%20offer%3F
5.3. There is no cash or credit alternative for the prize. The prize is not negotiable, transferable or assignable. The winners agree to accept the prize 'as is'.
5.4. Debenhams reserves the right to substitute any of the prizes for one of its choosing which has a value the same or greater than the original prize.

6. Winners
6.1. The winners of the Prize Draw will be randomly drawn from the total Prize Draw entries by the Promoter, under the supervision of an independent person, on 31th March 2020 ("Draw Date").
6.2. The decision of the Promoter is final and no correspondence or discussion will be entered into.
6.3. The Promoter will contact the winners personally as soon as practicable after the Draw Date to notify them that they have won a prize, using the email address provided with the Prize Draw entry. The Promoter will make all reasonable efforts to contact the winners.
6.4. If the Promoter is unable to contact the winner(s) within 10 days of the Draw Date, the Promoter reserves the right to exercise its discretion to disqualify the winner(s), who forfeit all rights to the prize(s), and offer the prize(s) to the next eligible entrant(s) selected from the correct entries that were received before the Closing Date.

7. Claiming the Prize
7.1. Debenhams will send to the winner(s) nominated address (email or physical) the prize within 7 days of successfully contacting the qualifying winner(s).
7.2. The prize may not be claimed by a third party on your behalf.
7.3. The Promoter does not accept any responsibility if you are not able to take up the prize.

8. Limitation of Liability
8.1. The Promoter makes no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law we shall have no liability to you in relation to any of the prizes, their fitness for purposes, merchantability or otherwise.
8.2. Debenhams reserve the right to disqualify entrants from entering promotions or prize winners from receiving their prizes where any such person engages in unsafe, unsuitable, illegal, unsociable or inappropriate behavior.
8.3. To the extent permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, their agents or distributors or that of their employees. Your statutory rights are not affected.

9. Ownership of Prize Draw Entries and Intellectual Property Rights
9.1. All Prize Draw entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.
9.2. By submitting your Prize Draw entry and any accompanying material, you agree to:
9.2.1. assign to the Promoter all your intellectual property rights with full title guarantee; and
9.2.2. waive all moral rights, in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
9.3. You agree that the Promoter may, but are not required to, make your entry (excluding personal information) available on their website https://www.debenhams.com/ and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Prize Draw entry, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Prize Draw entry for such purposes.

10. Data Protection and Publicity
10.1. By entering the Prize Draw, each entrant expressly consents to Debenhams, its agents and/or representatives, storing, sharing and using the personal information submitted with his/her entry for the purpose of administering the Prize Draw.
10.2. Debenhams complies with the standard procedures laid down in the UK Data Protection Act 2018 and the General Data Protection Regulation ((EU) 2016/679) to ensure that personal information you give Debenhams is kept securely and processed fairly and lawfully. Personal data will be collected and processed in accordance with the Debenhams Privacy Policy which is located at: http://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/our_terms_and_conditions/privacy_policy.html.
10.3. By entering the Prize Draw, you agree and acknowledge that:
10.3.1. The qualifying winners agree to participate in such promotional activity and material as the Promoter may reasonably require.
10.3.2. All intellectual property rights, including but not limited to copyrights, moral rights, design rights and data base rights in all materials connected to the prize including but not limited to photographs vest in the Promoter absolutely; and all your intellectual property rights are waived; and You undertake to take any actions and sign any necessary documents to formalise this assignment as the Promoter may require.

11. Termination of Promotion
11.1. The Promoter reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).

12. General
12.1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at their sole and absolute discretion, exclude you from participating in the Prize Draw.
12.2. The Promoter reserves the right to change these terms and conditions or withdraw this Prize Draw at any time on reasonable notice. Reasonable notice of any changes, including any cancelation, will be available online at www.debenhams.com/wcsstore/DebenhamsUKSite/faq/legal_information/current_promotions_terms_and_conditions.html.
12.3. These terms and conditions are governed in accordance with the laws of England and Wales and the exclusive jurisdiction of the English courts.

Helpful Specifics: Eligible customers will recieve an email invitation to complete the survey titled "Customer Experience Survey: February 2020", upon successful completion of which they qualify to be entered into a prize draw for a chance to win a £200 Debenhams voucher. 5 individuals will be randomly selected, from the total pool of individuals who complete the "Customer Experience Survey: February 2020" by the Closing Date
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Standard Delivery
Start Date: 16/03/20 to 22/03/20
How discount is applied: You will be required to enter the promo code when you go through checkout.
Helpful Specifics: Offer applies to selected lines only. No responsibility is accepted for any voucher or code that is defaced, illegible, lost or unable to be submitted due to any technical or other reason.
Qualifiers: When you buy any qualifying product.
Channel applicability: Online Only.
Disclaimer: Unless otherwise stated overall T&C's apply
Free Standard Delivery
Start Date: 24/03/20
How discount is applied: You will be required to enter the promo code when you go through checkout
Helpful Specifics: No responsibility is accepted for any voucher or code that is defaced, illegible, lost or unable to be submitted due to any technical or other reason.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
10% Off Cardholder Discount
Date: 06/04/20 – 19/04/20
How discount is applied: You will be required to enter the promo code when you go through checkout
Helpful Specifics: Offer applies to selected lines only. Credit only available to over 18s and subject to status is provided by NewDay Ltd. NewDay Ltd is a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292. Debenhams acts solely as a credit broker and only provides credit products from NewDay Ltd and is authorised and regulated by the Financial Conduct Authority with number 692718.
Qualifiers: When you enter the valid cardholder discount code at checkout receive 10% off selected qualifying lines.
Exclusions: All Beauty, All Baker Girls and Boys, All Electricals, All Toys and Gift Experiences
Concessions: Please see here for details.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply


Womens
Multi buy knickers

1. This offer is only available online at www.debenhams.com and www.debenhams.ie. Such promotional discounts are not valid for use as part of a purchase in Debenhams stores, or for telephone orders.
2. Discount will be automatically applied at checkout.
3.This offer is also available on the Debenhams mobile site.
4. Offer only applicable to selected knickers where indicated.
5. Code cannot be used in conjunction with any other voucher, wows, promotional code or account card offer, and is not available for Debenhams staff.
6. This offer is not valid against the purchase of financial services, food services, cash, gift vouchers, giftcards or as payment of any outstanding balance on your Debenhams accounts or at Debenhamsplus.com, Debenhams-formalhire.com and Youngshirewear.co.uk
7. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online.
8. Any refunds will take into account the discount.
9. Debenhams reserves the right to change these terms and conditions on reasonable notice.
10. Promoter - Debenhams Retail Ltd, registered office at 334-348 Oxford Street, London, W1C 1JG, registered number 00083395
11. These terms and conditions are governed in accordance with the laws of England and Wales

Free Gift Box with a £50 spend on B by Ted Baker

Date: 13/5/19 – Ongoing
How discount is applied: You will be required to enter the promo code G499 when you go through checkout.
Helpful Specifics: Offer applies to selected full price qualifying lines. Free gifts are one per customer while stocks last.
1. Free gifts are one per customer, while stocks last. Gift is out of stock if not added to bag & NOT valid if used with a discount promo code.
2.Only valid when spending £50 or more.
3. Full price only. Excludes B by Ted Baker robes.
4. Instore and online.
5. You will be required to enter the promo code when you go through checkout. Free Gift promotions can be very popular and while we do our best to ensure that everyone receives the free gift, if the gift does not add to shopping bag then it is out of stock. In certain circumstances where the gift may add to the basket at the time of ordering and then subsequently cancel when the warehouse goes to pick and despatch the item.
6. General terms and conditions apply, please refer to our "General terms and conditions for promotional codes and discount offers".
Qualifiers: Free Gift Box with a £50 spend on B by Ted Baker. Available on selected lines, excludes B by Ted Baker dressing gowns.
Exclusions: Baker by Ted Baker Dressing Gowns.
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy one get one half price on selected pump shoes

Date: 26/9/19 – ongoing
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you buy selected women's pumps
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 2 Principles vests for £10
Date: 16/1/20 - ongoing
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you purchase two or more selected qualifying Principles vests from our 'Buy 2 For £10'
Concessions exclusions: Please see here for details
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply
Buy 2 Principles t-shirts for £12
Date: 16/1/20 - ongoing
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you purchase two or more selected qualifying Principles t-shirts from our 'Buy 2 For £12' offer.
Concessions exclusions: Please see here for details
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply


Lingerie
Bra Fit Guarantee

Date: 22/7/19 – Ongoing
Helpful Specifics: Terms and Conditions for Debenhams' Bra Fit Guarantee 2019
1. Under Debenhams' "Bra Fit Guarantee" offer, if after having a bra fitted in store it is not the most comfortable bra the customer owns, the customer can return the bra to store within 30 days together with proof of purchase and proof that the bra was purchased under the Bra Fit Guarantee, which will be provided upon purchase. Upon returning the bra the customer will be entitled to book a second bra fitting for a similar product and can exchange their first bra for a second one (the "Exchange Offer"). If the second bra is still not the most comfortable bra the customer owns, the customer is, so long as they provide proof of purchase within 30 days from the date of exchange, entitled to: (a) a full refund; and (b) to keep the second bra (the "Refund and Keep Offer"). Together, the Exchange Offer and the Refund and Keep Offer are the "Offers",
2. Should the second bra be a higher price than the first bra, the customer is liable to pay the difference.
3. Debenhams will retain any bras returned in accordance with the Exchange Offer. The customer is entitled to retain any bras refunded in accordance with the Refund and Keep Offer.
4. The Offers are valid from 22 July 2019 in participating UK and Republic of Ireland stores only.
5. Customers must state that they are returning the Debenhams bras under the "Bra Fit Guarantee" offer at the till point in store in order to exchange the bra or receive the refund as part of the Offers. Customers must exchange bras or request a refund (as applicable under the Offers) with proof of purchase and proof that the bra was purchased under the Offers, which will be provided upon purchase.
6. The Offers apply to all Debenhams' own brand and designer brand bras including all international brands.
7. The Offers are not valid on bras which have been permanently reduced in price.
8. As the Offers allow customers to wash and wear the bras for 30 days before returning them and requesting an exchange under the Exchange Offer or a refund under the Refund and Keep Offer, it is not necessary for the tag to be on the bras for the Offers to be applied. However, proof of purchase and proof that the bra was purchased under the Bra Fit Guarantee must be provided.
9. Any refunds will take into account any discount applied to the products.
10. Debenhams reserves the right to cancel the Offers at any time without notice. In the event of termination any guarantees made prior to termination made by Debenhams will be honoured.
11. Debenhams reserves the right to change these terms and conditions without notice.
12. None of the terms of the Offers affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
13. The promoter of these Offers is Debenhams Retail Limited, registered office at 334-348 Oxford Street, London, W1C 1JG, registered number 00083395.
14. These terms and conditions are governed in accordance with the laws of England and Wales.
Concession exclusions: Dare2B, Lisca and Ten Cate
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 2 Hidden support vests and save 20%
Date: 6/1/20 – 6/1/21
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag.
Helpful Specifics: Offer applies to selected lines only. Cannot be used in conjunction with any other promotion, full price only, in store offer varies
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
£5 off your new bra with every bra fit

Date: 13/1/20 – 16/2/20
How discount is applied: The voucher is only valid to customers who have had a bra fit in store between Monday 13 January 2020 and Sunday 26 January 2020 (inclusive) and can be redeemed with a minimum spend of £30 on bras between Monday 13 January 2020 and Sunday 16 February 2020 (inclusive). This voucher cannot be redeemed on in store kiosks or online, including at debenhams.com or via any Debenhamsapps. This voucher cannot be redeemed when redeeming a reward voucher, account voucher or other promotional voucher. This voucher is valid on full price products only and excludes Tommy Hilfiger and Calvin Klein bras. Only one voucher can be redeemed per transaction and must be handed in on redemption. If items are subsequently returned, Debenhams reserves the right to reduce the value of the refund by £5. This voucher may not be exchanged for cash, used as a deposit on a credit agreement or used to settle a Debenhams account card. Debenhams is unable to replace the voucher if it is lost, damaged or stolen. Staff are not permitted to be issued or redeem a voucher.
Exclusions: Tommy Hilfiger and Calvin Klein bras
Channel applicability: In store only
Disclaimer: Unless otherwise stated overall T&Cs apply



Mens
Buy 1 Get 1 Half Price on Formal Shirts

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two selected formal shirts receive 50% off one
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on Formal Trousers

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two selected formal trousers receive 50% off one pair
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on Jeans

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two pairs of selected jeans receive 50% off one pair
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on Men's Knitwear

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two selected jumpers or cardigans receive 50% off one
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on Polo Shirts

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two selected polo shirts receive 50% off one
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on Racing Green Chinos

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two pairs of selected Racing Green chinos receive 50% off one pair
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on T-shirts & Tops

Date: 2/7/19 - ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected full price qualifying lines.
Qualifiers: When you buy two selected t-shirts and tops receive 50% off one
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Raging Bull Buy 2 Save 20% Offer

Date: 24/9/19 – ongoing
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you purchase 2 selected qualifying Raging Bull items from our 'Buy 2 Save 20%' selection receive stated discount
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply

Buy 1 Get 1 Half Price on Cotton Rich Loungewear
Date: 11/03/20 – ongoing
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you buy two selected cotton rich loungewear styles receive 50% off one.
Channel applicability: In Store and Online
Disclaimer: Unless otherwise stated overall T&Cs apply
Buy 2 Get 25% Off Selected Burton Jeans
Date: 26/03/20 – ongoing
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you purchase two Burton jeans badged with 'Buy 2 Save 25%' receive a 25% discount.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply


Beauty
Beauty Club Card Bonus Points Promotions

Beauty Club Card bonus points promotions are limited to one set of Bonus Points per customer per day. If more than one set of Bonus Points are added in a day, these Bonus Points will be deducted from Beauty Club Accounts prior to monthly conversions.

Try Something New Guarantee

1. Beauty & Fragrance Items promoted with a Try Something New Guarantee badge and description will be shipped with a Free Sample to allow you to try the product first before you open the full size product.
2. If you decide the product is not for you, the UNOPENED full size product can be returned for a full refund to any Debenhams UK or Republic of Ireland store or to our online warehouse in line with our normal 28 day return policy.
3. The samples shipped are mini sizes and give you the chance to try the product one or two times to help make up your mind - samples are not the same size as the full size product.
4. Samples are Subject to Availability and While Stocks last.
5. Free Sample promotions can be very popular and while every effort is made to ship the sample, there can be instances where the sample offer will run out and we are therefore unable to ship the sample.
6. Customers can return the Full Size Product unopened in line with our normal 28 day return policy.
7. This Guarantee does not affect customer-s statutory rights.

Debenhams Skincare Guarantee

Date: Valid from 29/09/2019 to 02/11/2019
Description: Under our "Debenhams Skincare Guarantee Offer", if you are not fully satisfied with the skincare result of your skincare product, you can return the skincare product for an exchange or refund within 28 days from and including the purchase date, provided there is more than half of the product remaining in the dispenser and you have your proof of purchase.
Helpful Specifics: 1. The Offer applies to selected Clinique, Elizabeth Arden, Lancôme, Estée Lauder, Givenchy, Benefit, Kiehl's, Murad, Origins, Glamglow, Filorga, Yves Saint Laurent, Mac, Bobbi Brown, Bare Minerals, Aveda, House 99, Too Faced, Dior and Guerlain lines only. Skincare products to which this Offer applies online have a 'Skincare Guarantee' label and can be viewed at
https://www.debenhams.com/beauty/skincare-guarantee
2. Customers must state that they are returning skincare product under the "Debenhams Skincare Guarantee" offer at the till point in store in order to receive an exchange or refund as part of the Offer or mark "N 'Other'" on the online despatch docket in order to receive a refund as part of the Offer.
3. Exchanges can only be done in store.
4. The last date a customer can claim against the guarantee will be 28 days from and including the date of purchase.
5. Debenhams' store manager will have sole discretion to determine whether there is more than half of the skincare product remaining in the dispenser. If Debenhams' store manager determines there is less than half of the skincare product remaining in the dispenser, the store manager may decide, in his/her sole discretion, whether to issue a refund or exchange. Debenhams' store manager's decision is final.
6. The Offer excludes all mini travel size skincare products.
7. The Offer is valid on full price and POS items only. Any product permanently marked down is excluded.
8. Any refunds will take into account any discount applied to the products.
9. None of these Offer terms affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Qualifier: When you buy any qualifying skincare product
Exclusions: GUERLAIN Orchidée Impériale Exceptional Skincare Treatment Set. GUERLAIN Orchidée Impériale Black Day Cream 50ml. GUERLAIN Orchidée Impériale Black Day Cream Refill 50ml.
Channel applicability: Online & In Store
Disclaimer: Unless otherwise stated overall T&Cs apply

Clinique Foundation PWP
Date: 17/10/19 – ongoing
How discount is applied: Your discount will be applied once all items have been added to your shopping bag
Qualifiers: when you purchase any Clinique Foundation
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply
Free John Varvatos Washbag with Selected JVxNJ Fragrances

Date: 05/2/20 – 08/3/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifer product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase the following selected JVxNJ fragances receive a free gift: JVxNJ Silver Edition Eau de Toilette, JVxNJ Red Edition Eau de Toilette, JVxNJ Eau de Toilette.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply

Free GLAMGLOW Supermud Mask when you spend £40 on GLAMGLOW products

Date: 11/02/2020 – 25/02/2020
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £40 on GLAMGLOW products receive a free GLAMGLOW Supermud Clearing Treatment Mask 7g.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply

Complimentary MAC Havana Eyeshadow with £50 MAC purchase
Date: 24/2/20 – 08/3/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £50 on MAC products receive a complimentary MAC Havana Eyeshadow.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift with Purchase - Giorgio Armani Si Passione Intense
Date: 26/02/20 – 08/03/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase any Giorgio Armani Si fragrance size 50ml or above receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Elizabeth Arden Prevage Promotion
Date: 26/02/20 – 30/04/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Offer applies to selected lines only. Offer limited to UK & IRELAND residents only. Offer applies to purchases of Prevage® Anti-Aging + Intensive Repair Daily Serum or Prevage® Progressive Renewal Treatment (the "Products") from 17 February 2020 to 30 April 2020. Offer is open to individuals who have purchased the Products either in store at selected stores in the UK & IRELAND, online at www.ea.co.uk or on other third-party retailers' on-line platform. Individuals must have used the Products for a minimum of 28 consecutive days or in accordance with operating instructions. Refund application must be submitted within 45 days of purchase. Limit of one refund for each of the Products per name, household, or address, regardless of number of products purchased. Multiple submissions will not be acknowledged or returned. Refund is limited to the purchase price paid as shown in the original sales receipt. Proof of purchase must be obtained for any product purchased by you. Reproduction, alteration, sale, trade, or purchase of proof of purchase is prohibited. No requests from groups, clubs, or organisations will be honoured. We will not honour incomplete submissions. Refund excludes taxes and any incidental or consequential damages. You have legal rights in relation to products you buy, which may include rights to receive a refund, repair or replacement if products are not of satisfactory quality. These rights are not affected by this money-back guarantee, which applies in addition to your legal rights.
In store purchase. Products must be returned to the store of purchase. Refund request must be accompanied by original sales receipt. Refund must be requested by the person who purchased and paid for the Products. If original sales receipt is not provided your refund will not be issued.
Purchases on a third party retailer's online platform: If Products are purchased on a retailer's online platform, Products may be returned by post to the relevant retailer in accordance with the retailer's online return instructions or to a store of same retailer. Request for refund must be made within 45 days of purchase. Refund request must be accompanied by a printed version of the original on-line sales receipt. Refund must be requested by the person who purchased and paid for the Products. If original on-line sales receipt is not provided your refund will not be issued.
Channel applicability: In Store and Online
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift With Purchase - Mugler Angel Beauty Bag
Date: 03/3/20 – 01/4/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase Mugler Angel Eau Croisière Eau de Toilette size 50ml receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift With Purchase - Givenchy Gentleman Eau de Parfum 15ml
Date: 03/3/20 – 15/3/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £70 on Givenchy products receive a free Givenchy Gentleman Eau de Parfum 15ml travel spray.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift With £40 Spend On Too Faced products
Date: 03/3/20 – 25/3/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £40 on Too Faced products receive a free Too Faced gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Complimentary Gift With Purchase - Dior J'adore Eau de Parfum Coffret
Date: 06/3/20 – 25/3/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifer product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase Dior J'adore fragrance size 50ml or above receive a complimentary gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift With Purchase - Juicy Couture Pink Couture Bag
Date: 06/3/20 – 30/3/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected full price qualifying lines.
Qualifiers: When you purchase any spray fragrance size 50ml or above from the Viva La Juicy collection receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift with Purchase - Rituals The Ritual of Jing
Date: 10/03/20 – 26/04/20
How discount is applied: Your gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £45 on Rituals products receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift With Viktor & Rolf Flowerbomb/Flowerbomb Dew Size 50ml
Date: 19/3/20 – 13/4/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifer product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase Viktor & Rolf Flowerbomb Eau de Parfum or Flowerbomb Dew fragrance size 50ml receive a free gift.
Channel applicability:Online only
Disclaimer: Unless otherwise stated overall T&C's apply
Free Gift When You Spend £60 On Origins
Date: 19/3/20 – 02/4/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met.
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £60 on Origins products receive a free 'The Best of Origins' Gift Pack.
Channel applicability:Online only
Disclaimer: Unless otherwise stated overall T&C's apply
10% Off Beauty When You Spend £40
Date: 22/3/20 – 29/3/20
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected lines only. Offer excludes concession brands and purchase-with-purchase promotional lines, e.g. Buy 1 Get 1 Free
Qualifiers: When you spend £40 on selected qualifying lines receive 10% off qualifying Beauty purchases
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply
15% Off Beauty When You Spend £60
Date: 22/3/20 – 29/3/20
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected lines only. Offer excludes concession brands and purchase-with-purchase promotional lines, e.g. Buy 1 Get 1 Free
Qualifiers: When you spend £60 on selected qualifying lines receive 15% off qualifying Beauty purchases
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply
20% Off Beauty When You Spend £80
Date: 22/3/20 – 29/3/20
How discount is applied: Your discount will be applied automatically at shopping bag when you go through checkout with a valid basket
Helpful Specifics: Offer applies to selected lines only. Offer excludes concession brands and purchase-with-purchase promotional lines, e.g. Buy 1 Get 1 Free
Qualifiers: When you spend £80 on selected qualifying lines receive 20% off qualifying Beauty purchases
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift with Two Elemis Purchases
Date: 24/3/20 – 13/4/20
How discount is applied: Your free gift will be added automatically to your shopping bag when you build a qualifying basket
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase two or more Elemis products, one to be an anti-ageing item, receive a free gift.
Exclusions: Elemis - Cleansing Luxury Cloth Duo
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift with Any Clinique Foundation
Date: 26/03/20 – 01/04/20
How discount is applied: Your gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase any Clinique, foundation receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Complimentary Dior Sauvage leather pouch when you purchase Dior Sauvage 100ml and above
Date: 26/03/20 – 05/04/20
How discount is applied: Your free gift will be added automatically to your shopping bag when you build a qualifying basket
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase a Dior Sauvage fragrance size 100ml or above, receive a free gift
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Bobbi Brown foundation brush with Bobbi Brown foundation
Date: 31/03/20 – 13/04/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase any Bobbi Brown foundation receive a free Bobbi Brown foundation brush.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift When You Spend £60 On Murad
Date: 01/4/20 – 13/4/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £60 on Murad products receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift With Three Clarins Purchases
Date: 01/4/20 – 19/4/20
How discount is applied: Your free gift will be added automatically to your shopping bag when you build a qualifying basket
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase three Clarins products, one to be a skincare item, receive an additional free gift.
Exclusions: Instant Eye Makeup Remover 50ml, One-Step Gentle Exfoliating Cleanser 50ml, 'ClarinsMen' Cracker Gift Set, Makeup Cracker Gift Set, Makeup Cracker Gift Set, Gentle Foaming Cleanser for Normal or Combination Skin 50ml, Toning Lotion for Normal or Dry Skin 100ml, Beauty Flash Balm 15ml, Clarins - 'Glossy' nail polish 10ml
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift When You Spend £50 On Benefit
Date: 01/4/20 – 19/4/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £50 on Benefit products receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Benefit Beauty Sponge With Benefit Foundation Purchases
Date: 01/4/20 – 13/4/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifer product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase any Benefit foundation receive a free Benefit Hello Happy Beauty Sponge as a gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift With 2 Clarins Purchases
Date: 01/4/20 – 30/4/20
How discount is applied: Your free gift will be added automatically to your shopping bag when you build a qualifying basket
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you purchase two Clarins products, one to be a skincare item, receive a free gift.
Exclusions: Instant Eye Makeup Remover 50ml, One-Step Gentle Exfoliating Cleanser 50ml, 'ClarinsMen' Cracker Gift Set, Makeup Cracker Gift Set, Clarins - Makeup Cracker Gift Set, Gentle Foaming Cleanser for Normal or Combination Skin 50ml, Toning Lotion for Normal or Dry Skin 100ml Beauty Flash Balm 15ml, 'Glossy' nail polish 10ml.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Complimentary Gift with Dior Women's 60ml+ Fragrance Purchase
Date: 07/04/20 – 19/04/20
How discount is applied: Your gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase any Dior women's fragrance size 60ml or above receive a complimentary Dior gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift When You Spend £50 On Kiehl's
Date: 07/04/20 – 19/04/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £50 on Kiehl's products receive a free gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free gift with two or more Elizabeth Arden purchases
Date: 07/04/20 – 13/04/20
How discount is applied: Your free gift will be added automatically to your shopping bag when you build a qualifying basket
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase two or more Elizabeth Arden products, one to be skincare, receive a free gift.
Exclusions: Elizabeth Arden - 'White Tea' Hand Cream 30ml, Elizabeth Arden - 'Eight Hour' Hand Cream 30ml, Elizabeth Arden - 'Visible Difference' skin balancing sample set, Elizabeth Arden - 'White Tea' Shower Gel 400ml
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Gift When You Spend £60 On Filorga
Date: 07/04/20 – 13/04/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £60 on Filorga products receive a free 50ml Filorga Oxygen Peel Lotion as a gift.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free GLAMGLOW Supermud Mask when you spend £40 on GLAMGLOW products
Date: 07/04/20 – 21/04/20
How discount is applied: Your free gift will be added to your shopping bag when the spend threshold is met
Helpful Specifics: Free gifts are one per customer while stocks last.
Qualifiers: When you spend £40 on GLAMGLOW products receive a free GLAMGLOW Supermud Clearing Treatment Mask 7g.
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply
Free Lancôme gift with your purchase
Date: 07/04/20 – 13/04/20
How discount is applied: Your free gift will be added to your shopping bag when the qualifier product(s) has been added
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase Lancôme Idôle sized 50ml or above receive a free gift
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&Cs apply


Electricals
Electrical Price Match

The Price Match

1. If you can find an identical individual electrical product sold at John Lewis, House of Fraser, Argos, Currys or Lakeland ("Our Competitors") with the same service and warranty conditions to us, then we will match the price of the electrical product on the same day you buy the electrical product from us (the "Price Match"). If you make your purchase online or through an in-store kiosk, you have 14 days to redeem your price promise refund from the date of purchase–please see specific requirements for online purchases below which apply in addition.


Identical Product

2. The Competitors' electrical product to which the Debenhams' electrical product is being compared must be identical. This includes, but is not limited to, the following criteria:
a. the electrical product's model number and specification;
b. the electrical product's make;
c. the electrical product's colour;
d. the service conditions provided as standard with the electrical product and included in the price (including but not limited to the circumstances the service conditions cover);
e. the warranties provided as standard with the electrical product and included in the price (including but not limited to the length of a warranty); and
f. the current availability to purchase the electrical product;
g. the timescales and charges for delivery of the electrical product included within the price.

3. If any of the above criteria or any other criteria deemed by us to be relevant are not identical, then the electrical product is not eligible for the Price Match.


Exclusions

4. All refunds must be processed in store. Refunds cannot be processed online, through kiosks or through the Customer Contact Centre and it is your responsibility to ensure you attend store within the stated timescales with the necessary supporting information.

5. You are required to provide the necessary proof to establish that the conditions of the Price Match are met and that no exclusions apply prior to purchase. This could include a connected mobile device or an electronically dated print-out of a Competitor website. For in-store purchases at staffed till points, no refund will be provided on any Price Match claims made after the date of purchase. See specific requirements for online purchases below, which shall also apply to kiosk purchases.

6. The Price Match only applies to newly purchased electrical products. Products that have previously been returned and refunded are excluded.

7. The Price Match does not apply to products purchased through any concessions, including www.debenhamsplus.com

8. The Price Match only applies to prices which are generally available to all customers through Our Competitors' UK stores or UK website. We do not match prices which are only available to certain customers, including, but not limited to, prices only available to holders of a "my John Lewis" card.

9. If the electrical product being compared is offered with delivery by us and our Competitors, where the delivery charged by our Competitors for that electrical product is higher than we charge, we will compare the price inclusive of delivery.

10. We do not match prices only available via third party websites or with voucher codes, added value and premium offers, cash back offers, redemption offers or trade in promotions.

11. We reserve the right to refuse to Price Match bundles. In deciding whether to Price Match bundles we will take into account whether the electrical products and any free items offered are identical. If the bundled electrical products are offered at a promotional rate by our Competitors, but they can also be bought individually at full price, we will not Price Match the bundled products.

12. Where the electrical product has been ordered specially for you, such that the electrical product is not part of the normal range we stock, we will consider whether to Price Match, but reserve the right to refuse to do so.

13. Any electrical product which is subject to a short-term promotion by our Competitors will not be subject to the Price Match. This includes, but is not limited to, any "Black Friday" promotions.


Online Price Promise

14. Is only available for purchases through www.debenhams.com or via our Debenhams app or through in-store kiosks. Purchases through any other site, including through www.debenhamsplus.com are excluded.

15. You have 14 days to redeem the promise from the date of purchase. You must bring to store:
a. the original dispatch notice (a copy will not suffice);
b. same method of payment used in the original transaction eg the same debit card, credit card or giftcard; and
c. proof of competitor's competing offer. You are required to provide when requesting the refund in store, the necessary proof to establish that the conditions of the Price Match are met (including all those at points 2 and 5 above) and that no exclusions apply prior to purchase. This could include a connected mobile device or an electronically dated print-out of a Competitor website (dated within the 14 days from date of purchase). Evidence will only be accepted on the day of refund/ presentation to store.

These terms and conditions do not affect any statutory rights you may have.

DeLonghi 25% Off Bundle Offer

Date: Valid from 02/08/2018 to TBC
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: WHEN YOU BUY DE'LONGHI SCULTURA KETTLE & TOASTER TOGETHER – Offer applies to selected lines only
Exclusions: None
Channel applicability: Online only
Disclaimer: Unless otherwise stated overall T&C's apply

Free baking kit when you buy a Kenwood Chef or a kMix Stand Mixer

Date: 14/02/2020 - 28/03/2020
How discount is applied: See www.kenwoodtreats.co.uk/bakingkit to find out how to claim your free gift and for full terms and conditions.
Helpful Specifics: Offer applies to selected full price qualifying lines. Free gifts are one per customer while stocks last.
Qualifiers: When you purchase one of the following Kenwood Chef or kMix Stand Mixer models between 14th February to 29th March 2020, you may claim a free baking kit: KMX750AC, KMX750AW, KMX750AR, KMX750AB, KMX760YG, KMX760CH, KMX760BC, KMX754RD, KMX754WH, KMX754BK, KMX754CR, KMX760GD KVC3100S, KVC3100W, KVC3110S, KVL4100S, KVL4100W KVC5100S, KVL6100S, KVC5320S, KQL6100I, KQL6100V, KQL6100Z KVC7300S, KVL8300S KCC9060S
Channel applicability: In Store and Online
Disclaimer: Unless otherwise stated overall T&C's apply

Claim A Free Mill Attachment with Any Magimix Blender Purchase

Date: 13/03/20 – 16/07/20
How discount is applied: For full details and how to claim see accompanying promotion pdf in the link accessed on product page.
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase any Magimix Blender you can claim a free mill attachment.
Channel applicability: In Store and Online
Disclaimer: Unless otherwise stated overall T&C's apply

Claim A Free Spiral Expert with Magimix Food Processor Purchases

Date: 13/03/20 – 12/05/20
How discount is applied: For full details and how to claim see accompanying promotion pdf in the link accessed on product page.
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected lines only.
Qualifiers: When you purchase a Magimix 4200XL or 5200XL Food Processor you can claim a free Spiral Expert attachment.
Channel applicability: In Store and Online
Disclaimer: Unless otherwise stated overall T&C's apply

Claim A Free Gift With De'Longhi Bean To Cup/Premium Pump Espresso Machines

Date: 19/3/20 – 26/4/20
How discount is applied: To claim your Free Coffee Cocktail Kit visit www.delonghirewards.co.uk/coffeecocktailkitmarch
Helpful Specifics: Free gifts are one per customer while stocks last. Offer applies to selected full price qualifying lines. Offer applies to selected lines only.
1. Promoter: The Promotion is conducted by Kenwood Limited, 1 Kenwood Business Park, New Lane, Havant, Hampshire, PO9 2NH, United Kingdom ("we", "us", "our").
2. Promotion Period: The Promotion is valid while stocks last from 00:00 on 16th March 2020 to 23:59 on 26th April 2020 (inclusive) (the “Promotion Period”).
3. Purchasing Qualifying Products: The Promotion is available for all purchases of the Qualifying Products (defined in point 5 below) made by you during the Promotion Period:
(a) in-store and online via the UK websites of participating De’Longhi retailers in the United Kingdom
("Retailer(s)"). A full list of Retailers can be found at www.delonghirewards.co.uk/coffeecocktailkitmarch; or
(b) via the De’Longhi UK website located at www.delonghi.com/en-gb ("UK De’Longhi Website").
4. Eligibility: All customers of the Retailers and the UK De’Longhi Website who are resident in the United Kingdom and aged eighteen (18) years of age and over ("you", "your(s)") are eligible to participate in the Promotion and, by participating in the Promotion, you agree to be bound by these Terms and Conditions (which may be amended or varied at any time by us).
5. Qualifying Products: The following De’Longhi Bean To Cup products purchased during the Promotion Period are qualifying products for the Promotion:
Range Model(s) of Qualifying Products
Fully Automatic Bean To Cup Machine ECAM22.360.S, ECAM22.360.B, ECAM23.460.S, ECAM350.55.B, ECAM350.75.S, ECAM370.85.SB, ECAM370.95.T, ETAM29.660.SB, ECAM44.660.B, ECAM45.760.W, ECAM510.55.M, ECAM550.55.SB, ECAM550.75.MS, ECAM650.85.MS, ESAM6700.M, ESAM6900, EPAM960.75.GLM
Semi Automatic Bean To Cup Machine ECAM22.320.SB, ECAM23.120.B, ECAM23.420.SW, ECAM350.15.B, ECAM350.35.W, ETAM29.510.B, ETAM29.620.SB, ECAM44.620.S
Premium Pump Espresso Machine EC9335.M
("Qualifying Product(s)").
The model number is located on the packaging of the Qualifying Product or on the underside of the Qualifying Product. If you are unsure whether a product is a Qualifying Product in-store, please ask a sales assistant.
6. Obtain a copy of the Terms and Conditions: You can obtain a copy of these Terms and Conditions on the UK De’Longhi Website or by writing to De’Longhi Rewards, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG to receive a hardcopy in the post. All changes will be posted in revised Terms and Conditions on the UK De’Longhi Website and will be available in hardcopy by post by calling 01565 747103.
7. Promotion Offer: When you purchase any Qualifying Product in a single transaction from any Retailer or on the UK De’Longhi Website during the Promotion Period, you will be eligible to claim a free Coffee Cocktail Kit corresponding to your Qualifying Product. This offer is specific to the purchase of Qualifying Products and is limited to one (1) redemption of one free Coffee Cocktail Kit per transaction. Non-alcohol gift also available.
8. Free Coffee Cocktail Kit: When you purchase the following Qualifying Products in accordance with these Terms and Conditions, you will be eligible to claim a free Coffee Cocktail Kit
Free Coffee Cocktail Kit
Including Vodka 70cl, Coffee Liquor 70cl, 2 x cocktail glasses, De’Longhi branded cocktail shaker, Strainer & jigger, Coffee Beans, Espresso Martini recipe card
("Free Coffee Cocktail Kit"). The free Coffee Cocktail Kit in this Promotion cannot be returned, exchanged for cash or for any alternative products.
9. How to claim your Free Coffee Cocktail Kit
(a) To claim your Free Coffee Cocktail Kit, you must visit the Redemption Website (see below) at any time during the Promotion Period in which you purchased your Qualifying Product and up to thirty (30) days after ("Redemption Period") and complete the following steps:
(i) complete the online redemption form available at www.delonghirewards.co.uk/coffeecocktailkitmarch, providing your full name, postal address and email address and details of the Qualifying Product purchased by you, including purchase date and the model number;
(ii) upload a scanned copy or photo of your sales receipt as proof of purchase of a Qualifying Product. Your sales receipt must show the Qualifying Product information identified in point (i) above and the name of the Retailer or De’Longhi (to show where you purchased the Qualifying Product);
(iii) submit your completed form and your receipt.
("Online Redemption").
(b) If you do not have access to the Internet, you can claim your Free Coffee Cocktail Kit by post during the Redemption Period. Please call 01565 747103 for a hardcopy redemption form and copy of the full terms and conditions. This is a local number and not a premium rate number. You will need to:
(i) complete the redemption form, providing your full name, postal address, email address and phone number and details of the Qualifying Product purchased by you, including purchase date and the model number;
(ii) enclose a photocopy of your receipt as proof of purchase of a Qualifying Product. Your sales receipt must show the Qualifying Product information identified in point (i) above and the name of the Retailer or De’Longhi (to show where you purchased the Qualifying Product); and
(iii) send your completed form and copy of your receipt in the prepaid return envelope by post to: De’Longhi Rewards, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG ("Postal Redemption").
(c) Online Redemption and Postal Redemption are together referred to as "Redemption(s)".
(d) Your Free Coffee Cocktail Kit must be redeemed in a single Redemption.
(e) If you do not complete your Redemption within the Redemption Period you forfeit your Free Coffee
Cocktail Kit.
(f) On receipt of your Redemption, we will verify your Redemption. We reserve the right to reject any Redemption which we believe is incomplete, incorrect, invalid, forged or illegible. Therefore, please complete your Redemption carefully and accurately.
(g) Subject to your compliance with these Terms and Conditions, you will be sent your Free Coffee Cocktail Kit by DPD or Parcel Force within thirty (30) days of the date of our confirmation of validation and your parcel will need to be signed for.
10. Queries: If your Free Coffee Cocktail Kit has/have not been delivered within the above timeframes, you can contact us on the query page of www.delonghirewards.co.uk/coffeecocktailkitmarch or by telephone on 01565 747103.
2. This is a local number and not a premium rate number.
11. Privacy:
(a) As part of this Promotion, we will be entitled to use your personal information for the purposes of administering the Promotion and allowing your participation in the Promotion. Your personal information will be collected, stored and used in accordance with our privacy policy, which is available at http://www.De’Longhi.co.uk/uk/terms-conditions/privacy-policy.
(b) We and our selected third-party partners may use any personal details you provide to us to contact you from time to time (including by e-mail) about promotions, products and services we think might interest you. However, we will only do this where your marketing preferences indicate you wish to be contacted for this reason.
12. Governing Law: The Promotion and these Terms and Conditions shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English Courts.
13. The Data Controller and Data Processor (as defined in the General Data Protection Regulation ((EU) 2016/679)) is the Marketing Lounge Partnership of The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.
14. The Promoter reserves the right to change the terms and conditions, and void, cancel, suspend or amend the Promotion where it becomes necessary to do so in the event of circumstances beyond its reasonable control.
15. The Promoter’s decision regarding any aspect of the Promotion is final and binding.
Qualifiers: When you purchase the following De’Longhi coffee machines you may claim a free coffee cocktail kit:
Fully Automatic Bean To Cup Machine - model numbers ECAM22.360.S, ECAM22.360.B, ECAM23.460.S, ECAM350.55.B, ECAM350.75.S, ECAM370.85.SB, ECAM370.95.T, ETAM29.660.SB, ECAM44.660.B, ECAM45.760.W, ECAM510.55.M, ECAM550.55.SB, ECAM550.75.MS, ECAM650.85.MS, ESAM6700.M, ESAM6900, EPAM960.75.GLM
Semi Automatic Bean To Cup Machine - model numbers ECAM22.320.SB, ECAM23.120.B, ECAM23.420.SW, ECAM350.15.B, ECAM350.35.W, ETAM29.510.B, ETAM29.620.SB, ECAM44.620.S
Premium Pump Espresso Machine - model number EC9335.M
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&C's apply



Home
Swoon 100-Night Mattress Trial

Date: 20/09/2018 – Ongoing
How discount is applied: Trial applies to Swoon mattresses only and is available to the customer on request from Swoon.
Helpful Specifics: For Products from Swoon's Mattress Range you have a period of 100 (one hundred) calendar days in which you may cancel the Contract, starting from the day on which you (or someone you nominate) receives the Product. You must have proof of purchase, either a Debenhams till receipt, despatch note or email order receipt.
Exclusions: N/A
Channel applicability: Online & instore
Disclaimer: Unless otherwise stated overall T&C's apply

eve 100 Night Trial

eve's 100-night trial gives the Customer the opportunity to test the Mattress at home after purchase for 100 nights, starting on the day of delivery. At any time during the 100-night trial, the Customer can contact eve Customer Service to arrange a collection and refund if they are not entirely happy with the Mattress (as long as the Customer informs eve within trial period of the affected Mattress and has the Debenhams till receipt, despatch note or e-mail order receipt as proof of purchase). Once the collection has been made by eve's courier partner, eve's Quality Control (QC) team will assess the Mattress for any damage.
Once the Mattress has been assessed by the QC team to their satisfaction, the refund will be processed in 1-3 working days (see Returns, Refunds & Exchanges for details of the refund process). Collections are free of charge for Customers within the UK, and for Customers outside the UK it is the responsibility of the Customer to arrange the return at their own cost. It is the Customer's duty to be available to package and pass the Mattress back to eve's courier partner. eve reserves the right to refuse the 100-night trial to anyone associated with a mattress manufacturer/brand.

eve 30 Night Trial

eve's 30-night trial gives the Customer the opportunity to test the pillow or mattress topper at home after the purchase for 30 nights, starting on the day of delivery.
At any time during the trial, the Customer can contact eve Customer Service to arrange a collection and refund if they are not entirely happy with the product (as long as the Customer informs eve within trial period of the affected product and has the Debenhams till receipt, despatch note or e-mail order receipt as proof of purchase). Once the collection has been made by eve's courier partner, eve's Quality Control (QC) team will assess the product for any damage.
Once the product has been assessed by the QC team to their satisfaction, the refund will be processed in 1-3 working days (see Returns, Refunds & Exchanges for details of the refund process).
Collections are free of charge for Customers within the UK, and for Customers outside the UK it is the responsibility of the Customer to arrange the return at their own cost. It is the Customer's duty to be available to package and pass the product back to eve's courier partner. eve reserves the right to refuse the trial to anyone associated with a mattress manufacturer/brand.

Free gift with eve mattress purchase

Date: 23/08/18 – on going
How discount is applied: Your free gift will be automatically dispatched with your order.
Helpful Specifics: Gift of free eve pillow(s) can only be redeemed once and while stocks last. Your mattress and pillows will be shipped separately and you will need to be available for the full delivery window, even if you receive a delivery slot from one of your two couriers. Free pillows received in this promotion will not be eligible for returns.
Exclusions: N/A
Channel applicability: Instore & Online
Disclaimer: Unless otherwise stated overall T & C's apply

Nespresso Vertuo Spring Promotion 2020
Date: 04/3/20 – 10/3/20
Helpful Specifics: To claim your free Nespresso gift, visit the promotional website at: www.nespresso.com/UKpromotion and follow the instructions. Offer applies to selected full price qualifying lines. Free gifts are one per customer while stocks last. 1. This promotion is open to all residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 or over and excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.
2. The offer consists of 100 complimentary pre-selected Vertuo coffee capsules as the first gift, when a qualifying Vertuo machine is purchased between the promotional dates, and a Vertuo Travel Mug worth £19 (RRP) as the second gift when participants go on to place an order for 100 capsules or more by 23:59 on 31.08.2020. The 100 complimentary Vertuo capsules will be made up of a pre-selected range chosen by Nespresso which cannot be changed/substituted for any other variants.
3. The qualifying Nespresso Vertuo machine must be purchased between 04.03.2020 and 09.06.2020, from one of the associated Nespresso retail partners, or directly from Nespresso (either from one of our Boutiques, or by calling Nespresso on Freephone UK 0800 442 442, or at www.nespresso.com, or via the Nespresso App). Where the machine has been purchased during the promotional period from a participating retailer partner, the participant is required to access the link (www.nespresso.com/UKpromotion) via which the promotion can be accessed. Maximum of one offer per machine purchased per Nespresso Member. Any additional machines purchased during the stated promotional period will not qualify for the offer. The offer is available to purchasers of Nespresso Vertuo machines only when purchased in UK.
4. How to claim:
Via www.nespresso.com
- Qualifying Nespresso Members are required to add a Nespresso Vertuo machine to their basket. Participants who are not already Nespresso Members will be required to register to qualify for the offer;
- The 100 pre-selected complimentary coffee capsules will be sent to the Nespresso Member with their machine order.
Via Nespresso Boutique
- Participants must visit their local Nespresso Boutique, register/be registered with Nespresso, and purchase a Nespresso machine during the stated promotional dates;
- The 100 pre-selected complimentary coffee capsules will be given to the Nespresso Member by the Coffee Specialist with the machine.
Via Customer Call Centre
- Qualifying Nespresso Members are required to call the Customer Call Centre to place their order for a Nespresso Vertuo machine with a Coffee Specialist during the stated promotional dates. Participants who are not already Nespresso Members must register to qualify for the offer;
- The 100 pre-selected complimentary coffee capsules will be sent to the Nespresso Member with their machine order.
Via another participating retailer
- Customers must visit the promotional website at: www.nespresso.com/UKpromotion, complete an application form with their first name, last name, email address, residential address and daytime phone number and upload a photo of their qualifying till receipt showing the purchase of a Nespresso Vertuo machine made between 04.03.2020 and 09.06.2020. Photos must clearly show the name of the store where the machine was purchased, the date purchased and the itemised machine details. Blurred, out-of-focus or photos where the till receipt is illegible will not be accepted. Once an application has been validated by the Nespresso promotions team, participants should allow at least 14 days for their complimentary coffee to be delivered.
All qualifying claims for the free coffee, regardless of route used must be received by no later than 23:59 on 31.07.2020, or at the Boutique closing time on that date.
5. If the qualifying participant goes on to make a further purchase of 100 capsules, or more, in a single transaction before 23:59 on 31.08.2020, they will qualify for a second complimentary gift of a Free Vertuo Travel Mug worth £19 at RRP. Should the participant fail to place a second order of 100 capsules, or more, before the stated closing date, they will no longer qualify for the gift and the offer will become null and void. No other alternative item or cash will be offered in the event of failure to make the second qualifying purchase within the stated promotional period.
6. The free Nespresso items are subject to stock availability and Nespresso reserve the right to supplement this offer with alternative items of equivalent value (RRP approximately £59 across the two gifts). No cash alternative will be available in lieu of the stated items.
7. This promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
8. Nespresso reserves the right at its sole discretion to disqualify any individual found to be tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive.
9. Those making claims on behalf of a company or business must be authorised to do so.
10. If you return your machine within 14 days of the purchase date, your ability to claim the free items will become null and void. If the complimentary items have already been dispatched, these must be returned unused and in their original packaging within 14 days at the participant's own cost.
For further information regarding this offer, please contact the Nespresso on Freephone UK 0800 442 442. Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA
Qualifiers: When you buy any qualifying Nespresso Vertuo coffee machine you can claim a free gift.
Channel applicability: In store & Online
Disclaimer: Unless otherwise stated overall T&Cs apply
2 Beach Towels For £20
Date: 11/03/20 – 19/04/20
How discount is applied: Your discount will be applied on the qualifying product(s) once they have been added to shopping bag
Helpful Specifics: Offer applies to selected lines only.
Qualifiers: When you buy two qualifying beach towels receive both for a discounted price.
Channel applicability: In Store and Online
Disclaimer: Unless otherwise stated overall T&Cs apply


Restaurants and Café
Kids Eat Free

Date: Valid 15/02/2020 - 23/02/2020
How discount is applied: The saving will be applied at the restaurant checkout
Helpful Specifics:
1. Adult Customers who buy an adult hot main meal will receive 1 Free kid's meal from the safari menu.
2. Valid only in Debenhams restaurants. This Offer cannot be redeemed in Tea press or any other food concessions in the UK or ROI
3. Offer cannot be redeemed in conjunction with any other promotional offer/ voucher.
4. Offer excludes all Debenhams staff.
5. Any refunds on purchases will take into account this Offer.
6. By participating in this Offer, the customer will be deemed to have accepted and agreed to be bound by these terms and conditions.
7. The Offer is subject to availability whilst stocks last, and Debenhams reserves the right to substitute any items with a suitable replacement in the event of circumstances outside of its control.
8. The Offer cannot be exchanged for cash.
9. Debenhams reserves the right to change these terms and conditions or withdraw this promotion at any time.
Exceptions: Food concessions, Tea press
Channel applicability: Instore ONLY
Disclaimer: Unless otherwise stated overall T&Cs apply