How can we help you?



Get in touch

Unfortunately, our Customer Contact Centre is currently working with significantly reduced staffing. To help answer your queries as fast as possible we've put the answers to the most frequent questions on our Coronavirus Customer Information Page.


If you weren't able to find the answers to your questions, please see contact details below. It may take us a little longer than usual to respond. We thank you for your patience during this challenging period.




If you're calling about... Please call us on... We're open...
Large electricals & laptops you've seen or bought online 01484 481361 9am - 5pm, Monday to Friday
Men's Formal Suit Hire Email us on: Debs-Customers@Baird-Group.co.uk 9am - 5pm, Monday to Friday
The Debenhams credit card 0333 220 2519 8am - 9pm, Monday to Sunday
Debenhams insurance and travel money One of the numbers you'll find here At different times, depending on the department. Click here to find out more.
Tripp Luggage Only Email us on: customerservice@tripp.co.uk Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday
Furniture One of the number you'll find here At different times, depending on the department. Click here to find out more.
Anything else, including questions about our stores Please see the latest contact details here Emails will be answered as soon as possible, please bear with us during this difficult time.


GIFT CARDS OR VOUCHERS PURCHASED IN STORE OR ONLINE
If you're calling about... Please call us on... We're open...
Gift cards and vouchers purchased in store Please see the latest contact details here Emails will be answered as soon as possible, please bear with us during this difficult time.
Gift cards and vouchers purchased online Please see the latest contact details here Emails will be answered as soon as possible, please bear with us during this difficult time.
Debenhams Personalised Gift Cards (Please only call this number if you have purchased a Personalised Gift Card from www.mydebenhamsgiftcards.com 0345 340 9576 Monday to Friday, 9am – 5pm
BUSINESS ORDERS FOR GIFT CARDS OR VOUCHERS
If you're calling about... Please call us on... We're open...
Gift cards or vouchers ordered for businesses 0344 561 6170 Monday to Friday, 9am – 5pm
Gift cards or vouchers purchased online for businesses 0371 384 3594

CALL CHARGES


Calls to our 01 and 03 numbers from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.



If you didn’t find the answer to your query on our Coronavirus information page you can contact our customer service team by emailing us at head.office@contactdebenhams.com


Cancelling an order

If you'd like to cancel an order, please call or email us as per above, alternatively if you would prefer to do this in writing, please fill in this form, then print it and post it to us.