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What is the returns, exchange and refunds policy?

Subject to exceptions, Debenhams is happy to exchange or refund your purchase within 28 days of delivery, for Click & Collect orders the 28 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card, if you have used a Debenhams giftcard your refund will automatically be credited to the original gift card. Please note if you wish to exchange your item(s), this can only be done in a Debenhams store. We are unable to offer exchanges if you return your item(s) to Debenhams via the post, through Parcelshops or via a courier.

Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

What products are excluded from the returns and refunds policy?

Please check the individual product page(s) to confirm whether your item is eligible for return.

We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:

  • Custom made and altered items.

We are unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:

  • Freight forwarding companies.
  • Hotels
  • B & B's
  • Storage and relocation companies

Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products:

  • Unless faulty pierced earrings and other pierced body jewellery.
  • Once the original packaging has been opened or damaged, duvets, pillows and bed spreads unless faulty.
  • Unless the hygiene strips and tags are still in place and packaging remains undamaged, swimwear
  • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
  • Unless tags are still in place and packaging remains undamaged, underwear/lingerie, control wear and hosiery

We are also unable to refund the following products:

  • All multi-retailer brands including cosmetic brands can be sold elsewhere. Therefore when being returned without proof of purchase the item needs to be clearly identified as being Debenhams stock. An exchange or gift card will then be offered at the current or last price
  • Gift cards cannot be refunded

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen's advice bureau.

Can I return an item without a receipt?

Yes you can, however you will only be able to exchange your item for other products (exclusions apply)