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Debenhams Reward Club

With the announcement on April 30th of joint liquidators being appointed over Debenhams Retail (Ireland) Limited, we have had to close the Debenhams Reward Club loyalty program. Members can still redeem their existing loyalty rewards on our Irish website, however no points can be earned. The Debenhams Reward Club will be fully terminated by 29th August 2020, after which time all members' accounts will be terminated and rewards will no longer be able to be redeemed.


Can I still earn points?

No, as the Reward Club is no longer active you will not continue to earn points. However, any Money Rewards that you have previously earned can still be used until 29th August 2020 or before their expiry, whichever is soonest.

Can I still redeem Rewards?

Any existing money rewards will be honoured until 29th August 2020 or their expiry date, whichever is soonest. They can be redeemed by entering your Reward ID and pin at the payment page on Debenhams.ie.

Any outstanding points balances will not be converted into money rewards

What happens if I haven't registered my card?

If you have not registered your card your points will not have been converted into rewards and therefore can't be used.

How do I register my card?

As the Reward Club is no longer active, card registration is closed.

How do I get a copy of my last statement?

The last statement was sent on 26th March 2020 to the email address associated with your Reward Club card. This will show any Money Rewards that you had earned up until that date.

If you do not have this email or want to check your current Money Reward balance, you can check this either by:

• Logging into your Reward Club account at www.debenhams.ie/content/about-your-rewards-card
• By entering your Reward ID and pin at the payment page.

How do I know what my Money Reward balance is?

• Logging into your Reward Club account at www.debenhams.ie/content/about-your-rewards-card
• By entering your Reward ID and pin at the payment page.

I have forgotten my username and/or password to my Reward Club account to check my balance, how can I find this out?

If you have forgotten your username and/or password, you can still find out your balance by entering your Reward ID and pin at the payment page.

I have called the number on my Reward Club account, but it says your contact centre is closed, how can I speak to someone?

The contact centre is currently closed but you can still find out your balance by entering your Reward ID and pin at the payment page without your username or password.

How do I redeem/spend my rewards?

They can be used by entering your Reward ID and pin at the payment page on Debenhams.ie. This is found at the back of your Reward Club card.

You can only redeem your points online at Debenhams.ie

Where can I find my Reward ID and pin?

This can be found on the reverse of your Reward Club card.

Can I earn more rewards?

No. As the Reward Club is no longer active, only rewards already earned will be honoured until 29th August 2020.

When do my rewards expire?

We will stop accepting Money Rewards on 29th August 2020 although your rewards may expire before then depending on when they were issued.

Is there a minimum spend when I redeem my Money Rewards?

There is no minimum spend to redeem your Money Rewards.