How can we help you?

Track your order

To track your order please enter the following details and select search. Unfortunately we cannot track Furniture, Concessions, Health and Beauty, or Click & Collect orders.

AND EITHER

OR

Returning your order



Get in touch

If you've got a question about shopping with us, a problem we can sort out, or some feedback that would help us get better (or just make us smile), we'd love to hear from you. You can contact us by email or phone.




If you're calling about... Please call us on... We're open...
Tripp Luggage 1800 818 624 Monday to Thursday 8.30am to 6.30pm Friday 8.30 to 5.30pm Saturday & Sunday CLOSED
Anything else, including questions about our stores 0818 784 877 Monday to Friday 08:00 to 22:45 Saturday & Sunday 08:00 to 19:45

BUSINESS ORDERS FOR GIFT CARDS OR VOUCHERS
If you're calling about... Please call us on... We're open...
Gift cards or vouchers ordered for businesses 0044 345 340 9576 or email corporate@debenhams.com Monday to Friday, 9am – 5pm
GIFT CARDS OR VOUCHERS PURCHASED IN STORE OR ONLINE
If you're calling about... Please call us on... We're open...
Gift cards and vouchers purchased in store 0818 784 877 Monday to Friday, 8am – 10:45pm
Saturday & Sunday, 8am – 7:45pm
Gift cards and vouchers purchased online 0818 784 877 Monday to Friday, 9am – 5pm
Debenhams Personalised Gift cards 0044 345 340 9576 Monday to Friday, 9am – 5pm

CALL CHARGES


Please get in touch with your network provider to find out the charges, that may be incurred from phoning our contact numbers.



Write us an email

We'd love to hear from you by email but it might take us up to 48 hours to reply. So if it's something urgent, please give us a call. Otherwise, Email us at head.office@contactdebenhams.com



Cancelling an order

If you'd like to cancel an order, please call or email us as per above, alternatively if you would prefer to do this in writing, please fill in this form, then print it and post it to us.