Get in touch

Our Customer Service team has been severely disrupted by the Coronavirus pandemic and we only have a very small team answering emails. Unfortunately this means there could be a significant waiting time before we are able to respond.


If you need to contact our Customer Service team by email please select the email address below that relates to your query and, if prompted, click 'Allow' to proceed:



If you're query is about... Please contact us on... We're open...
Delivery Email us on:Delivery query Emails will be answered as soon as possible.
Return / Refund Email us on: Returns query Emails will be answered as soon as possible.
Gift Card Email us on: controlpoint@debenhams.com Emails will be answered as soon as possible.
Website Email us on: Website query Emails will be answered as soon as possible.
Tripp Luggage Email us on: customerservice@tripp.co.uk Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday