Debenhams is happy to exchange or refund your purchase within 28 days providing the goods are in a fully resaleable condition (including tags) and not within the exclusion policy*. This policy does not affect your statutory rights. You can return unwanted items either by visiting your local store (the fastest way to get a refund), by arranging a courier collection or returning by post. Exclusions apply to selected products. For instructions on how to return products and information on Debenhams refund policy visit the returns and refunds section of the website.
Not as shown
These shoes are lovely but I ordered as picture showed a strap going over the foot, when they arrived the didn't have this so I am having them altered.
03 October 2014
Lovely shoes but....
Really lovely shoes but picture shows elastic strap over, which was why I ordered them, when arrived no elastic. Going to have to find someone talented to fix as will help shoes stay on. Tried insole this didn't work.
Bit of a let down as product not as shown.
19 September 2014
Nice shoes but....
Ordered 2 pairs of these shoes one kids size 6 one kids size 12 both nice looking shoes however the larger pair didnt have the elastic strap as shown in the picture on the website so not ideal or easy to keep on for the 4 yeare old I had ordered them for have had to purchase extra insoles to solve thishad order
13 September 2014
searched high & low in the end checked out your website so easy to view the item prior to purchase & purchase was easy too.
So pleased when they arrived they are stunning just what we needed to finish off the outfit. We didn't have to wait long on the delivery either.
Thank you brilliant service from start to finish
18 June 2014
Very good and worth the money. The little bridesmaids really liked them.
28 May 2014
After scouring dozens of shops I finally found these for my step daughters to wear to our wedding, perfect fitting and very pretty.
Really good value.
22 March 2014
Alright for the price
Bought this to complete my daughters flower girls outfit.
06 March 2014
These shoes are ideal for a special occasion without the expensive price tag, they fit my daughters feet lovely with a little room to spare, I bought them as she is a flowergirl and they look beautiful with the dress, I would definitely recommend these shoes.
26 February 2014