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Cookies are small encrypted text files that are stored on your computer or other device when visiting this website.
At no point do our cookies or those of our third parties store your personal payment information.
It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.
We have classified our cookies into two different types; First and Third party cookies. First party cookies are the cookies that Debenhams set to offer you a fully functional experience when shopping our site. Third party cookies are set by our business partners such as Social Media and Adobe Flashplayer, which we use to display video content.
We have tried to ensure that you our customers have full visibility of the cookies used on our website. Our website requires certain cookies to be enabled for you to be able to shop on Debenhams.com however if you would like to restrict or block cookies from this website you can use your browser to do so. Each browser allows you to restrict or block cookies in different ways so we recommend that you visit the Help section to learn how to set your preferences.
For further information about cookies and how to manage them visit www.allaboutcookies.org.
We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.
Information that you have provided to us including but not limited to when you:
Information we request and hold includes but is not limited to the following:
We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:
To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws.
Unless you have not consented to, we may use your personal data in the following manner:
From time to time, to inform you by post, email, SMS or other available means, of products, services, promotions and special offers from our retail channel and Debenhams plc Group of Companies.
We may disclose personal data we collect to third parties in the following manner:
By using and/or shopping on the Website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area ('EEA').
We process your payment card details in order to complete your purchase that you made through the Website, mobile applications and the kiosk, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you.
We have partnered with various trusted third party companies to provide goods and services to you. Such goods and services can be accessed through links on the Website to the third party company's microsite. A microsite is a website which is owned and operated by a third party company but is Debenhams branded. Please note that these microsites may be governed by their own terms and conditions and privacy policies.
You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.
You may opt out from any SMS marketing by using the suppression codes located on the marketing text messages.
Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.
Debenhams will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in Debenhams' email to you, which refers to your original query. Debenhams will never ask you to send any personal details by email unless you have contacted Debenhams first. If you have not contacted Debenhams, please ignore any email claiming to be from Debenhams which asks for personal details, and let us know about it.
If Debenhams ever requires your personal information other than when you have already contacted Debenhams with a query, for security reasons we will ask you to give us a call.
At Debenhams we take your online security very seriously. Full details of how we protect the information you provide us are given below:
Your security is our highest priority, so we offer an additional step to give you peace of mind. Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (often referred to as 3-D Secure or Payment Authentication) acts like a Chip & Pin for your online purchases and protects you by asking for a secret password.
The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.
For further details on 3D Secure please see our Help/contact us page.
You have the right to ask what personal data is held by us about you. We may charge a fee for this which will not exceed £10.00. You also have the right to have changed any inaccuracies in the details we hold about you. You may exercise your above rights by means of a request in writing to us at E-commerce (Customer Relations), Debenhams Retail plc, 10 Brock Street, Regent's Place, London, NW1 3FG or by emailing us at Customer.Enquires@debenhams.com.
When you submit a rating and review on the Debenhams Website and/or Facebook we request you provide the following information:
In addition, on the Facebook application you may have the opportunity to post various questions, reviews or other content.
Please note that you can change certain settings on Facebook related to the application through your account and privacy settings on Facebook.