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Ordering & Payment


Online ordering
Payment options
WEEE (Waste Electrical and Electronic Equipment)

Online ordering


We endeavour to make ordering online as simple as possible, but please be advised that your delivery address needs to be entered exactly for your order to be processed.

Once you have placed your order you will immediately see an on screen Order Summary, we recommend you to print this for your records. From then on you will receive email updates through every stage of your order.

In each email your current order's status will be shown. Each order status is explained in the table below.


Status
Description
Processing Your order is being processed.
Despatched Your order has been despatched to the courier.
Cancelled
Unable to fulfill
Payment reversal
Your order has been cancelled due to stock availability, no payment has been taken.
Cancelled
Unable to fulfil
Payment refunded
Your order has been cancelled due to stock availability. We have processed an immediate refund to your payment card. This may take a few days for your bank to process.
Return Received Your return has been received. However due to goods being addressed to the incorrect warehouse there may be a short delay in your refunded being processed while the goods are being re-directed.
Return in Progress We are processing your return.
Return Refund Complete We have processed your return.

Please note: Some banks may take longer than others to process refunds.


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Payment options


Debenhams accepts the following methods of payment and can only accept one payment type per order.

  • Visa
  • Mastercard
  • American Express
  • Delta/Connect
  • Maestro
  • Laser





Payment Authentication (3D Secure)

Verified by Visa (VbV) and MasterCard®, Secure Code (MSC), (often referred to as 3-D Secure or Payment Authentication), is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Allied, Anglo, Bank of Ireland) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any debenhams.ie system.

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WEEE (Waste Electrical and Electronic Equipment)


From 13th August 2005, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, e.g., a toaster. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy.

A producer recycling fund contribution has been applied to the retail price of new electrical and electronic goods. The prices of these items include contributions to a producer recycling fund to ensure that WEEE is collected and recycled in a responsible manner. Producer recycling fund contributions have been set and agreed by the WEEE Register, an independent regulation body authorised by the Minster for the Environment, according to specific product types and these costs are the same regardless of what brand or from what outlet in the Republic of Ireland an item is purchased.

WEEE and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for one like-for-like basis. There is a bin for small batteries in your local Debenhams store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.

A take-back service operates either in Debenhams Stores or from home (provided that the WEEE has been disconnected from public utilities or permanent structure and is ready for immediate collection), depending on whether you purchase in store or online. If we deliver to your home we will aim to provide 24 hours notice of the delivery so you can ensure that your old WEEE is ready for collection. If we are unable to provide you with 24 hours notice we will return within 15 days (on 24 hours notice) to collect your old WEEE. When you purchase a new electrical item from Debenhams you can exchange an old similar item for recycling (e.g. a toaster for a toaster, or a similar small domestic appliance such as a kettle.

In order to do this in store, you must take your new purchase receipt to your local Debenhams store in order to prove that the old item you are bringing back has a new similar purchase to link to.

You have 28 days from the date of purchase to bring the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.ie customers.

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