What are the opening hours for my local store?

To check opening hours for your local store please visit our Store finder.

What departments and services are available in my local store?

To check departments and services for your local store please visit our Store finder.

Contact us

To speak to one of our stores please call our customer services team on 1890 946 779 and they will be happy to transfer you.

Lines are open:
Monday to Friday 08:00 to 23:00 Saturday & Sunday 08:00 to 20:00

E-mail:
You can also e-mail us at head.office@contactdebenhams.com

The security tag has been left on my items, what should I do?

We're sorry the security tag was not removed, please return the item to your local store. Please bring your receipt so we can identify the date/time and till point where this error happened.

I am missing an item , what should I do ?

We are sorry this happened, please return to the store where you made the purchase. Please bring your receipt so we can identify the date/time and till point where this error happened.

My product is faulty what should I do?

Please return the faulty item(s) to your local store.

I have a lost property enquiry.

Please return to the store where you lost the item. If this is not suitable please contact our Customer services team and one of our advisers will be able to check with the lost property department for you.

Contact us

If we haven't answered your question, please contact our Customer services team.

What is your Return Policy?

With proof of purchase
Should you wish to return an item(s) we will be happy to exchange or refund providing the return takes place within 28 days of purchase. Proof of purchase includes one of the following: your Debenhams receipt, your credit card receipt, your statement or your despatch note.

Merchandise reduced by 50%
If you are returning items reduced to half price or less you may only exchange or refund on to a Debenhams giftcard. If you are a Debenhams cardholder, you can have a full refund credited to your Debenhams card providing the reduced items were originally purchased on your card.

Without proof of purchase
If you a returning items without a proof of purchase you may exchange at the current selling price for alternative items only.

Concession products
You may only exchange or refund concession items as long as the store you are returning to has the particular concession and you have proof of purchase.

We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or are damaged.

What products are excluded from your refund policy?

We are unable to offer an exchange or refund on gift experiences, furniture, beds, custom made or altered items unless they are misdescribed or are faulty.

For reasons of health and hygiene we are unable to exchange or refund the following products:

- Cosmetics/fragrance once the original packaging has been opened, unless faulty.

- Pierced earrings and other pierced body jewellery unless faulty.

- Quilts, duvets, pillows and mattresses - no exchange or refund once the original packaging has been opened or damaged unless faulty.

- Gift food and products containing alcohol - no exchange or refund unless the original packaging is unopened, unless faulty.

- Underwear/lingerie, control lingerie & shapewear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.

- Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.

- Fascinators - no exchange or refund unless faulty.

Can I return an item without a receipt?

Yes you can, however you will only be able to exchange your item for other products (exclusions apply).

Christmas gifts extended returns policy

Items purchased in store from Wednesday 8 November as gifts can be exchanged in store until Saturday 28 January 2012.

Contact us

If we haven't answered your question, please contact our Customer services team.

Can I reserve an item in store?

Yes you can, please contact our Customer services team.

Can I have an item delivered to store ?

No, but we are looking at introducing this option in the near future.

Do you have size guides ?

Yes, view our size guides.

Do you have buying guide ?

Yes, view our buying guides.

Contact us

If we haven't answered your question, please contact our Customer services team

Which payment cards do you accept?

We accept the following methods of payment:

Visa
Mastercard
American Express
Delta/Connect
Maestro
Laser

Do you offer gift receipts?

Yes, if you are buying an item for another person we will be happy to provide you with a gift receipt. When you purchase an item, simply ask the adviser for a gift receipt. The adviser will also provide you a normal receipt for your own records.

Can I purchase paper gift vouchers?

Most customers prefer to purchase giftcards, however we do stock paper gift vouchers if you prefer.

Please note: Paper gift vouchers cannot be used to purchase items online.

Contact uc

If we haven't answered your question, please contact our Customer services team

What is WEEE?

From 1st July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

The consumer has a significant role to play in reducing the impact of waste electrical and electronic equipment on the environment, through re-using or recycling such articles. Some of the components used in electrical and electronic equipment can contain hazardous substances that can damage the environment and present a risk to human health if not properly disposed of.

The crossed out wheelie-bin symbol on products is to remind you that Waste Electrical and Electronic products, batteries and accumulators should not be disposed of with household waste. If you are unable to re-use or recycle your article it should be disposed of at a civic amenity site/local authority recycling facilities.

Alternatively, a take-back service operates within Debenhams stores, whether you purchase instore or online. When you purchase a new electrical item from Debenhams you can exchange an old similar item for recycling (eg, a toaster for a toaster, or a similar small domestic appliance such as a kettle). Debenhams will then dispose of your product responsibly.

In order to do this, you must take your new purchase receipt to store in order to prove that the old item you are bringing back has a new similar purchase to link to.

You have 28 days from date of purchase to bring back the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.com, Telephone and In Store Ordering customers.

Waste Batteries
Portable waste batteries, including rechargeable batteries, may be taken back to any Debenhams store, or any other retailer operating an in-store take back scheme, for recycling free of charge. There is no obligation to purchase when returning an old battery.

What is REACH?

REACH is the European Union regulation for the Registration, Evaluation, Authorisation and Restriction of Chemicals. Please click here for details on how to contact us about your 'REACH' enquiry.

How do I book a Personal Shopper appointment?

You can book an appointment via our online booking service, or alternatively you can book an appointment by calling our Customer services team.

I need to change the date of my Personal shopper appointment

To change the date of your appointment, please log-in to our online booking service. Alternatively, contact our Customer services team.

I need to cancel my Personal shopper appointment

To cancel your appointment, please log-in to our online booking service. Alternatively, contact our Customer services team.

Contact us

If we haven't answered your question, please contact our Customer services team.

What is the Debenhams Reward Club?

The Reward Club is a loyalty scheme where it's easy to earn points towards Money Rewards you deserve! Use your Reward Club Card to earn points for your purchases in store and online which will build up to Money Rewards to use back in store. PLUS you'll receive exclusive Reward Club member benefits:

- Exclusive offers every month
- VIP status - Be first to know about our latest events and offers

How do I register my card?

In order to become a full member of the Reward Club you need to register your Reward Club Card online. You will need a valid email address in order to register your card. If you have picked up a Reward Club Card in store Click here to register your details.

How do I get FREE delivery for my beauty purchases online?

These Rules (including our Privacy Policy) govern the collection and use of points (Points) and set out the terms of the contract between Debenhams (us/we) and each Reward Club Card Member (a Member). By registering a Debenhams Reward Club Card (a Card) online Members accept these rules.

1. All Members must have a resident of Republic of Ireland (ROI) address and valid email address and must be aged 16 or over. All Members must register their Card online at www.debenhams.ie/rewardclub in order to activate the use of Rewards on their Card. Members will be able to update their personal details online at www.debenhams.ie/rewardclub.

2. A Card can only be registered to an individual Member for personal use only and is limited to one active Card per Member at any one time..

3. A set number of Points are required to qualify for the redemption of a reward (Reward). The number of Points earned from a purchase or required to qualify for a Reward and the Reward amount may vary from time to time at our sole discretion. We will only convert a maximum number of Points to Rewards during each conversion; this is set at 1500 Points which is subject to change at our sole discretion. Members can only redeem such Rewards in store, on reaching the qualifying amount of Points and once contacted by us in respect of their Reward amount. Members will be given notification of any variances of such qualifying level. Points may be credited on to a Card, up to 4 weeks after the transaction.

4. We determine the particular transactions on which Points can be earned and, the number of Points and Rewards given, all of which is subject to change at our sole discretion. Members can earn Points on their Card on purchases within Debenhams departments in the ROI only selected concessions and departments may be excluded at our sole discretion. Members are unable to use their ROI Card in the UK.

5. Rewards can be used as part payment for any product in Debenhams subject to excluded products and concessions. Such exclusions shall be made available for Members to view on www.debenhams.ie/rewardclub. If the product purchased is valued less than the Reward amount the remaining balance will be left on the Card, which shall be available for future use. Rewards cannot be used towards purchase of any type of Giftcard.

6. Members must produce their Card on purchase of any product in order to accumulate Points on that transaction; photocopies of Cards will not be accepted. Points can be added to a Card up to 2 months post purchase in store showing their original receipt for in store or online purchases.

7. Members cannot add money to their Card; it is a promotional loyalty card and not a cheque guarantee, debit or credit card.

8. Points can be collected online but cannot be redeemed online at www.debenhams.ie which is subject to change at our sole discretion.

9. We reserve the right to expire a Member's Debenhams Reward Club Points after 12 months of inactivity, determined by the last date any Points were accumulated. Registered members will be notified 4 weeks prior to Points expiry. Rewards and any other € value loaded onto the Card expire 6 months after issue; Registered members will be notified of the expiry date upon issue of the Reward. Points and Rewards are lost if an Account is closed or the Debenhams Reward Club programme ends. We reserve the right to immediately suspend and/or close any Member's Account, for any reason, including but not limited to the following: if we reasonably believe that these Rules have been breached or if there is any theft from or misconduct in connection with us, if the Member supplies false or misleading information to us or if they are abusive or offensive to any member of our staff. A Member can close his/her Account at any time by notifying us. If an Account is closed by us or the Member, the right to redeem Points from that Account is lost.

10. Rewards that have been redeemed cannot be used again. If a transaction on which Points are issued or Rewards are redeemed is cancelled, refunded or not completed, we will reverse the associated Points movement and/or refund the associated Reward amount on to the card. If insufficient Points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled at our sole discretion.

11. Active Members will receive regular email updates of their Points and Rewards balance. Account information will also only be available to Members online at www.debenhams.ie/rewardclub. We will correct an Account if it is shown to our reasonable satisfaction to be wrong but, unless there are clear records showing this, our decision is final.

12. Points are personal to an Account and its Member and cannot be transferred or combined with another to redeem a Reward.

13. Points can only be earned, held, transferred or redeemed as set out in these Rules and Terms and Conditions relating to any Debenhams Reward Club Promotions and point offers, all of which are subject to change. Any other use, award, sale, exchange or transfer of Points, or attempt to do so, is a serious breach of these Rules. Any Points not earned and held in accordance with these Rules will be invalid. Any such Points will be deducted and other appropriate action may be taken by us. Points have no cash value. Points and/or Rewards cannot be exchanged for a cash alternative.

14. Our Privacy Policy (which is part of these Rules and available at www.debenhams.ie) sets out the information that we will gather on Debenhams customers, how this information will be used and who it may be shared with. We may analyse Member purchase history to provide relevant offers and information based on their preferred brands and products. Each Member should read the Privacy Policy carefully. If a Member notifies us that they do not wish to receive marketing information from us or be contacted by us for promotional purposes in connection with the Debenhams Reward Club and/or by participating companies we will comply with such request and pass on any relevant request to participating companies. If for any reason we need to transfer personal information outside the European Economic Area for a specific purpose, we will ensure we do so in accordance with the Data Protection Act 1988.

15. Debenhams Reward Club Cards are our property and must be returned to us on request or destroyed when no longer valid for use. The Member is responsible for the security of their Card. If a Card is lost or stolen or the Member thinks an unauthorised person has become aware of any security code, password or Account number, they should refer to the information on lost and stolen cards online at www.debenhams.ie/rewardclub for advice on obtaining and registering a new Card. Cards should be treated like cash. We cannot be responsible for any unauthorised use of Points.

16. We reserve the right to make changes to these Rules at any time. Any changes and up to date Rules can be found online at www.debenhams.ie/rewardclub. Earning or redeeming Points on an Account will constitute acceptance of the revised Rules. We may suspend or terminate the Debenhams Reward Club programme at our sole discretion, at any time and for any reason. Termination notice will be given to Members. In such event all Accounts will be suspended or terminated. If we sell or transfer the Debenhams Reward Club to another company we may transfer all of our rights and obligations under these Rules without any further consent and may disclose or transfer all information we hold about Members to a prospective or actual new owner. Such a disclosure or transfer will not alter the rights of members in respect of the use that can be made of such information by the other company.

17. We will only be liable to a Member who suffers loss as a result of our breach of these Rules and, if so, our sole liability will be to credit to the relevant Account any Points which have been wrongly deducted or should have been credited but were not. These Rules shall not exclude or limit our liability for death or personal injury caused by our negligence. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

18. These Rules shall be governed by and construed in accordance with Irish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Irish courts.

How many points will I earn?

It's simple

- GET 1 POINT PER €1 When you spend up to €30
- GET 3 POINTS PER €1 When you spend €30 or more
- GET 5 POINTS PER €1 When you spend online at debenhams.ie
- 500 POINTS = A €5 MONEY REWARD

Can I redeem Money Rewards with purchases online?

Unfortunately you cannot redeem Money Rewards online. However we are working on introducing this so look out for future announcements.

Is there a minimum spend when I redeem my Money Rewards?

No, you can redeem Money Rewards against a purchase in store, even if the total value is under €5. The remaining reward €s will remain on your Reward Club Card.

Can I collect points with all purchases?

With your new Reward Club Card you'll earn points on most items in store and online. Selected departments and concessions are excluded. Please click here for a list of departments not participating in the scheme.

Can products be bought together to earn more points?

YES! If your total spend in store is €30 or more, you will earn 3 POINTS PER €1, meaning you'll earn points even quicker! If you shop online you will earn 5 POINTS PER €1 earning you even more points towards Money Rewards.

How much would I have to spend to get 500 points / €5 reward?

When you shop in store and spend €30 or more you would need to spend approx €166. For purchases made online you will need to spend €100 as you'll earn 5 points per €1. We will also email you about bonus point promotions throughout the year which will help you earn points even faster!

Can I collect points and redeem Money Rewards at the same time?

Yes, please make sure your Reward Club Card gets swiped to add your points every time you shop in store at Debenhams even if you're redeeming Money Rewards..

Do Points/Money Rewards expire?

If you don't use your Reward Club Card for 12 months your points balance associated with your account will be removed. Money Rewards have a 6 Month validity from date of issuance. You will be sent a notification email to let you know if any of your Money Rewards are about to expire. .

How do I know how many points and rewards I've got

When you make a purchase in store your till receipt will show how many points you have earned on that transaction. We'll convert points into money rewards on a monthly basis. If you have reached or exceeded the 500 points level you'll receive an email notification which will show how many points you have earned and how many € rewards you have to spend. Money Rewards are valid for 6 Months and this will be clearly stated in emails you'll receive. You can also check your Points/Reward balance any time in your online Reward Club Account.

What if I forget to use my Beauty Club reward card when I make a purchase?

If you have forgotten to present your Reward Club Card to earn points, you can take your receipt to any till point in store within 2 months of original purchase and have the points you missed added onto your card. Ask in store for more details.

What should I do if I lose my card?

If you have lost or had your Reward Club Card stolen just follow these easy steps:

- Visit any Debenhams store and pick up a new Reward Club Card which you can start using straight away.

- Login to your Reward Club Card Online Account and register your previous card as lost, stolen or damaged. IMPORTANT, you will need your 'Username, Password and Memorable Date' to login to your online account.

- Once your previous card has been de-activated please select 'Register replacement card' to register the new card you picked up in store.

- Follow the on-screen instructions to register your new (replacement) Reward Club Card. IMPORTANT: your existing balances from your previous card will be combined on your account. Please allow 24 hours before using your new Reward Club Card in store or online at debenhams.ie.

Who can I contact if I have a problem or question about my application?

If you are applying for a store-based role you can contact our Retail Resourcing team either by email at jobs@debenhams.com or by calling us on 08445 616162, selecting option 1, then option 1 again.

If you have any general queries relating to Head Office vacancies please email us at headoffice.resourcing@debenhams.com

If I have problems with my online application can I apply in another way?

For store-based roles we encourage candidates to apply online. If you have problems with your application we may be able to take your application over the phone. Please call our Retail Resourcing team on 08445 616162.

For Head Office roles, all applications should be made online. If you do have any problems with your application please call 0845 2689191 and press option 2.

Can I apply for more than one job?

Yes you can. However, please think about the most appropriate role that matches your skills and experience: only apply for suitable roles.

Will I be notified on receipt of my application?

Yes, you will receive a confirmation email that we have received your application.

Can I apply if I don't have a work permit?

No, unfortunately we are unable to accept applications from candidates who do not have a valid work permit or visa.

What can I expect from an interview?

The interview process depends on the job role that you have applied for. The process is likely to involve an initial telephone interview and then a face-to-face interview at the next stage. Some of our roles involve a second interview stage, practical exercises or attending an assessment centre. The interview process will be discussed with you in advance if you are progressed to this stage.

How should I prepare for my interview?

If you are shortlisted for interview it's important that you prepare fully in order to give the best impression possible. The following suggestions can be used as a guide:

- Read the job description so that you fully understand the role that you are applying for.

- Think about your work experience and examples of how your experience is relevant to the role.

- Do your research about Debenhams by visiting our website, visiting your local store and talking to any current employees.

- Remember to bring your passport or birth certificate to your interview as evidence of your eligibility to work in the Republic of Ireland.

Will I get feedback after my interview?

We will inform you of the outcome of your interview or assessment centre within two weeks. We also give all applicants the option to request specific feedback on their performance at the interview.

What training will I receive if I join Debenhams?

Your training will depend on the role that you apply for. Usually it will combine both practical and a hands-on approach with technical classroom-based training sessions. Whatever your role, you will always be given a thorough training as part of your induction.

Will I have to wear a uniform?

For store-based roles you may be required to wear a uniform. This will depend on your job role. If required, Debenhams will provide you with an appropriate uniform to ensure that you can project a professional image of the company and also enable customers to easily identify that you work for Debenhams.

In Head Office the dress code is business wear.

Where is your Head Office based?

We have two main Head Office locations. We have offices in the West End of London near Oxford Street. Our buying, merchandising, design and quality assurance functions are based here along with most of the support functions of our business

We also have a smaller Head Office location in Taunton, Somerset. Our customer contact centre and print function are based here along with parts of our information systems, HR, retail resourcing and finance teams.

I've heard that there is a new store opening close to my home, how can I apply for a role here?

All applications for new stores are online and will be advertised on our website. We usually advertise in the local press when we are starting our recruitment campaign. This is usually about five months prior to the Store opening.

Do you have any vacancies in your overseas stores?

We have many international stores around the world. Local franchise partners operate these stores and their staff are employed by them, not Debenhams.

We do have an international division in Head Office that liaises closely with our franchise partners. Many of these roles involve international travel. Any vacancies in this team will be advertised under Head Office opportunities.

When do you begin recruiting for Christmas staff in your stores?

We start recruiting for our Christmas staff from August onwards. Most of our temporary Christmas opportunities are filled by the beginning of November each year.

Do you offer work experience in your Head Office or stores?

If you are looking to gain retail experience while studying we offer the following opportunities:

In Head Office we have a business placement programme each year that is open to university students who wish to work during the 3rd year of their degree course. We offer up to 45 placements a year in Head Office across buying, merchandising, marketing and various support functions. This is a year's placement starting in July. It is only for students taking a sandwich degree course and a year out in industry.

Our retail resourcing team is unable to arrange any unpaid work experience in our stores. Work experience in stores is at the discretion of the store manager. You will need to put any requests in writing to the store manager.

Do you offer summer internships?

We do not offer a summer internship programme in Head Office. Some students decide to take up temporary positions throughout the summer in their local stores in order to gain some hands-on experience.