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General terms & conditions

General terms & conditions

These terms apply to goods ordered via the internet except debenhamsplus.ie. Internet promotions and/or prices relate to internet transactions only and may differ from those available in store.


1. Seller
The Seller is Debenhams Retail (Ireland) Limited, limited liability company, a member of the Debenhams Plc Group of Companies. Registered in Ireland, Companies Registration Office No. 239481 Registered office: 54-62 Henry Street, Dublin 1 Ireland. VAT registration number IE6602192T.

2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. We will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund. 
2.6 The contract will be formed at the place of despatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.

3. Payment
3.1 Payment may be made by the methods indicated on our website. If paying by giftcard, where your giftcard balance is more than the amount of your order, we will deduct the total from your giftcard, and leave any remaining balance on the giftcard.
3.2 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT (where applicable).
  3.3 A delivery charge will be applied at checkout, please view our delivery charges
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

4. Delivery
4.1 We deliver to any Republic of Ireland address, please view our delivery information for further information.
4.2 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

5. General
5.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.
5.2 All measurements are approximate.
5.3 The reproduction of colours is as accurate as the photographic and production process will allow.
5.4 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to the laws of the Republic of Ireland and the Irish courts shall have jurisdiction in all such matters.

6. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001. Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.

The following procedures will apply:
6.1 You can either email directcustomerservices@debenhams.com or telephone our Online Customer Services Team on 0818 784 877. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. Most goods can be returned to a local Debenhams store or by post, in the meantime you must take reasonable care of them.
  6.2 For instructions on how to return an order, please view our Returns section. You will not be charged for Postal Returns in accordance with our returns process.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

7. Returns
7.1 In addition to your cancellation rights as described in point 6, we have a 'Goodwill' policy, for further details please refer to our Returns section.
7.2 Over Christmas our 28 day standard refund policy is extended, purchases made from 27 October 2013 can be refunded through to 31 January 2014. Our other refund terms and conditions still apply.

8. Clearance section
The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.

9. WEEE (Waste Electrical and Electronic Equipment)
9.1 From 13th August 2005, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.
9.2 The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, e.g., a toaster. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy. 
9.3 A producer recycling fund contribution has been applied to the retail price of new electrical and electronic goods. The prices of these items include contributions to a producer recycling fund to ensure that WEEE is collected and recycled in a responsible manner. Producer recycling fund contributions have been set and agreed by the WEEE Register, an independent regulation body authorised by the Minster for the Environment, according to specific product types and these costs are the same regardless of what brand or from what outlet in the Republic of Ireland an item is purchased. 
9.4 WEEE and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for one like-for-like basis. There is a bin for small batteries in your local Debenhams store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free. 
9.5 A take-back service operates either in Debenhams Stores or from home (provided that the WEEE has been disconnected from public utilities or permanent structure and is ready for immediate collection), depending on whether you purchase in store or online. If we deliver to your home we will aim to provide 24 hours notice of the delivery so you can ensure that your old WEEE is ready for collection. If we are unable to provide you with 24 hours notice we will return within 15 days (on 24 hours notice) to collect your old WEEE. When you purchase a new electrical item from Debenhams you can exchange an old similar item for recycling (e.g. a toaster for a toaster, or a similar small domestic appliance such as a kettle.
9.6 In order to do this in store, you must take your new purchase receipt to your local Debenhams store in order to prove that the old item you are bringing back has a new similar purchase to link to.
9.7 You have 28 days from the date of purchase to bring the old item to your local Debenhams store. This period is lengthened to 48 days for debenhams.ie customers.