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Returns

What is the returns, exchange and refunds policy?

Subject to exceptions, Debenhams is happy to exchange or refund your purchase within 28 days of delivery, for Click & Collect orders the 28 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card, if you have used a Debenhams giftcard your refund will automatically be credited to the original gift card. 


Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

What is your Christmas returns policy?

Purchases made in-store & online between 15th October - 24th December (inclusive) 2013 can be returned up until 31st January 2014. Our other refund terms and conditions still apply.

How can I return items?

If you have purchased online you can return items in store or in the post. A collection service is available for Tripp Luggage returns only.

If you have purchased in store you can only return items back to store.

Can I return items to a store?

You can exchange or refund your online order at any ROI Debenhams store immediately. Once your refund has been processed it can take your card provider 3 to 5 days working days to credit your account. Refunds will be processed to the original payment card.

To return to store simply present your goods and despatch note at any service centre and one of our advisers will process your exchange or refund or help you order a new item. If you do not have the original payment card with you, the adviser will offer you an exchange or a refund onto a Debenhams gift card.

We regret we cannot offer returns to store on products purchased from the following Debenhams partnership websites:
debenhamsplus.ie

For Clarity & Swesky branded jewellery please call 0144 75257 or email sales@swesky.co.uk for their insured returns service.

How do I return items to store?

To return to store simply present your goods and despatch note at any service centre and one of our advisers will process your exchange or refund or help you order a new item. If you do not have the original payment card with you, the adviser will offer you an exchange or a refund onto a Debenhams gift card.

How do I return by post?

You can return items to us by post using the freepost returns address label with your despatch. Items returned by post can take up to 10 working days to reach us once you have posted the parcel. Once you have posted the parcel, items can take up to 10 working days to reach us. When your refund has been processed it can take your card provider 3 to 5 days working days to credit your account.

Note: postal returns are not available for products purchased from the following Debenhams partnership websites - debenhamsplus.ie. For further details visit the returns section of each site.

In order to avoid unnecessary delays in processing your refund, ensure you use the correct label and follow the instructions carefully.


How to return items using the Freepost label:

  1. Print out the correct Freepost label (see below). If it is sent to the wrong address, it may delay your refund.
  2. Repackage the goods into the original packaging.
  3. Complete the returns form enclosed in your parcel, indicating your reasons. Enclose within the parcel.
  4. Attach the Freepost returns label to the outside of the parcel. Take the parcel to a Post Office and obtain a proof of posting.
  5. Retain your proof of posting until you have received your refund.

Download and print your returns label:

By clicking on the relevant returns label link below, a document will open which you can print.


Fashion & Home

To return Womenswear, Women's Accessories, Lingerie, Home, Menswear, Men’s accessories, Kidswear, Toys and Gifts, Gift food, Sportswear, Small electricals - Download returns label 1.


Health & Beauty

To return Health and beauty - cosmetics, fragrance - Download returns label 2.

Is there anything I can't return in the post?

You can return most products by post excluding the following which must be return via courier. Click on the product type below to view further courier information:

How do I return by collection service?

Our collection service is currently only available for Tripp Luggage returns. To arrange a collection, please call Tripp Customer Services.

Telephone us: 1 800 818 624

Lines are open: Monday to Thursday 8.30am to 6.30pm, Friday 8.30 to 5.30pm, Saturday & Sunday closed

What products are excluded from your refund policy?

We are unable to offer an exchange or refund on gift experiences, furniture, beds, custom made and altered items unless they are mis-described or are faulty. For reasons of health and hygiene we are unable to exchange or refund the following products:

  • Cosmetics/fragrance once the original packaging has been opened, unless faulty.
  • Pierced earrings and other pierced body jewellery unless faulty.
  • Quilts, duvets, pillows and mattresses, no exchange or refund once the original packaging has been opened or damaged unless faulty.
  • Gift food and products containing alcohol, no exchange or refund, unless faulty.
  • Underwear/lingerie, control wear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
  • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.

What is the returns policy for furniture?

Should you wish to return furniture you must inform us within 7 working days from delivery of goods. A €109.50 charge will be made for the cost of collection of furniture products except for outdoor furniture, barbecues & chimeneas, rugs, bean bags, headboards, bedframes, office chairs and desks, lighting, TV stands, Hi Fi stands, dining and bedroom mirrors in which case the cost of collection will be €36.50.

Please ensure the products are kept in a reasonable condition and made available for collection.

*Excludes FURNITURE TO GO products

Can I get a refund on my Travel Insurance?

Debenhams is happy to exchange or refund your purchase within 14 days after you have received your activation email. Your refund will be credited to the original payment card, if you have used a Debenhams gift card your refund will automatically be credited to the original gift card. If you no longer have the original gift card please contact our customer services team.

What are my rights under Distance Selling?

Under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Any delivery charges will be refunded; however, if only part of your order is cancelled, the delivery charge will not be refunded.