How can we help you?

Delivery

Delivery option
Cost
Cut off times
Delivery times
Standard delivery
FREE
Or €4.95 on orders under €30
No restrictions
Delivered between 8am - 6pm within 5 Working Days
Price

€4.95 or FREE when you spend over €30.


Delivery

Delivery times are between 8am - 6pm within 5 Working Days of your order being placed.


Exclusions

Our Republic of Ireland delivery service is available to most, but not all, ROI addresses. However, if you find we do not offer this service to your chosen address it is due to courier restrictions. Please try an alternative address or choose a different delivery service.

Please note that at busy times we may deliver orders up until 8pm. We will do our absolute best to meet our stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and demand.

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Next Day Home Delivery
€5.95
Order by midday
Delivered next day* ** Delivered Mon - Sat 8am – 6pm
Price

€5.95


Delivery

Delivery next day between 8am - 6pm.
Orders placed after midday or on a Saturday, will take an extra day to be delivered. If this is the case with your order you will be informed of your expected collection date during checkout.


Postcode Exceptions

• If you find we do not offer this service to your chosen address it is due to courier restrictions. Please try an alternative address or select a different delivery service.
• We will do our absolute best to meet our stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and demand.


Product Exceptions

• Please check the individual product page(s) to see whether the item is available for this service. If this delivery type is not available, the 'Next day delivery’ icon will not be shown.

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Click & Collect
FREE
Order by midday
Collection in-store from midday the next day* **
Price

FREE


Delivery

Available for collection in-store from midday the next day.
Orders placed after midday or on a Saturday, will take an extra day to arrive in-store. If this is the case with your order you will be informed of your expected collection date during checkout.


Exclusions

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service. If the product is not available, the 'Click & Collect' icon will not be displayed.
We will do our absolute best to meet our stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and demand.


How to use Click & Collect

1. Place your order online. As part of the checkout process you will be offered the choice of home delivery or Click & Collect (Please check the individual product page(s) to see whether the item is available for this service). Please select a store you have previously collected from, or enter a town or postcode of your choice. Once details are entered we will advise you on what date collection is expected to be available from.
2. We will let you know when your order arrives in your chosen store. Please collect your order within 14 days of receiving your 'Ready for collection' email.
3. What to bring when collecting your order. Please bring a copy of 'Your order is ready for collection' email (either printed or on a device) together with either a bank card with your full name on it, or a form of photo ID. Please also note that if you have purchased your click & collect order using an American Express card you will be required to present this card upon collection.
4. Please head to the Click & Collect collection point to pick up your order - details of the location of the collection point can be found by visit our store finder. Alternatively, please ask any member of staff upon your arrival at store.


Someone collecting on your behalf

If you would like someone else to collect your order on your behalf, they need to bring a copy of 'Your order is ready for collection' email (either printed or on a device) as well as their own photo ID.


Collect within 14 days

Please collect your order within 14 days of receiving 'Your order is ready for collection' email. We will email you a reminder that your order is waiting for collection after 7days.
After 14 days your item(s) will be returned to our warehouse and we will refund your purchase. Please note that this may take up to 10 working days for your uncollected parcel to reach our refund point, plus 3-5 working days to credit your account.


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Ordering Furniture
FREE
Or €4.95 on orders under €30
No restrictions
Please check the individual product page(s) for estimated delivery times. Our delivery team will contact you near the delivery date to book a specific delivery slot.
Price

€4.95 or FREE when you spend over €30.


Quick Delivery

For Quick Delivery items, your furniture item(s) will be delivered within 4-7 Working Days of your order being placed.
Only selected furniture items online are available for Quick Delivery. Please check the individual product page(s) to see whether the item is available for this service and for more details regarding delivery times. Alternatively, you can also check delivery times on your confirmation email.

Please note that delivery within 4-7 Working Days of your order being placed cannot be guaranteed to certain rural and offshore areas. The areas which may be affected by this are the Islands of Ireland.
We will do our absolute best to meet our stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and demand.


Made To Order and any other furniture item(s)

Made To Order furniture is custom-made specifically to your requirements.
For Made To Order items or any other furniture item(s) delivery times vary. Please check the individual product page(s) for more accurate delivery times. Alternatively, you can also check delivery times on your confirmation email.
Customers choosing our Made To Order items should also note that we do not deliver to Offshore Islands.


For selected Made To Order and other furniture items, our couriers will deliver your furniture item(s) to a room of your choice and will be unwrapped and assembled by the courier company, where assembly is required. Please check the individual product page(s) to see whether the item is available for these services.
You are, however, required to ensure that the item(s) will fit your property and can be easily transported. Please check the individual product page(s) for product dimensions. Alternatively, if you are uncertain about anything, please feel free to contact us.


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*Excludes orders placed on a Saturday.


**The standard Next day home and Click & Collect service is Next Day; for orders placed after midday, delivery will take an extra day. If this is the case with your order you will be informed of your expected delivery/collection date during checkout.

What happens if I am out when the courier comes?

Orders may require a signature to acknowledge receipt upon delivery. The signature of the person accepting delivery at the delivery address will be proof that safe delivery of the order has been received. If no person is available to accept delivery, our couriers will either leave the parcel with a neighbour or somewhere safe nearby. If this is not possible then the parcel will be left at your local post office or taken away for redelivery. Our couriers will place a card through your door to let you know that they have been, and which course of action they have taken.

Can I order a delivery to go to my place of work, or another address?

Yes, of course. When ordering, simply request the delivery address you require. We will also require your billing address in order to process payment. Please note that it is your responsibility to ensure that the delivery address is ready and able to accept delivery of the product(s), and in particular, that there is space for any delivery vehicle to make the delivery. Please also be aware of the following points:

  • We do not accept deliveries to PO Boxes or airports - any order placed for delivery to a PO Box or airport will be cancelled and a full refund provided, so long as the items have been paid for in full at checkout.
  • Orders can be delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies who are identified by you as taking possession of the order on your behalf. However, Debenhams will not be able to provide a refund for any goods which are damaged following acceptance of the delivery by these locations on your behalf.
  • Can I cancel or change my order?

    You can cancel your order within 14 days of receiving your order, however, unless cancellation takes place before payment has been processed, which is generally within 30 minutes of order placement, your order cannot be stopped and will be delivered to you.

    To cancel your order please either refuse delivery or return via one of our return options. Alternately you can contact our Customer services team here.

    Please note that we shall have no liability to you in respect of any delay or failure to deliver a product as a result of circumstances beyond our reasonable control, including (but not limited to) delay or failure caused by adverse weather, strikes or transport problems.

    When will I receive confirmation?

    Upon placing your order you will receive a confirmation email to reassure you that your order has been received. We will then send you an email when your order has been despatched or, if you have placed a Click & Collect order, you will receive a 'Your order is ready for collection' email.

    Are there any brands excluded from the delivery options?

    Yes, please note that our Click & Collect service is available for the majority of, but not all, items online. Please check the A-Z list below for excluded brands.

    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. X
    25. Y
    26. Z
    Alan Hannah Devoted Alexon Anne Klein Ariella Ashley Wilde Aynsley China
    Belleek Living Ben Sherman Suits Betty Jackson Jewellery BMB Alterations Butterfly by Matthew Williamson Jewellery
    Carvela Carvela Comfort Centaur Big & Tall Clarity Jewellery Converse
    D is for Diamond Dash Dunlop
    Eastex
    Formal Hire Formal Hire Sundries Frank Wright Front Up Rugby
    Galway Living Gionni Accessories Girls on Film Gola
    Hailey Hailey Logan Hammersley Hammond & Co Hot Squash
    Iska
    J by Jasper Conran Suits Jacques Vert Jasper Conran @ Tripp Jasper Conran Jewellery Jessica Simpson Joe Browns Jon Richard Joshua Thomas
    Kaliko Karl Jackson Kennett Timepieces KG Kurt Geiger
    Limehaus Lipsy Footwear Little MisDress Little Mistress Lonsdale Lotus Lotus Since 1759 Lotus Slippers
    Made To Measure Marta Jonsson Melka Casualwear Mens Suits Clearance Miss KG Montgomery Mood
    Natuaralizer Nine West Norvic
    Occasions
    Paper Dolls Phase Eight Pierre Cardin Piscador Planet Precis Principles by Ben de Lisi Jewellery
    Quiz
    Racing Green Menswear Racing Green Suits Raging Bull Ravel Rectella Red Herring Jewellery Red Herring Suits Rocha. John Rocha Suits
    Scott & Taylor Special Occasions St George By Duffer Suits Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Sundour Swesky Jewellery Swish Curtain Poles
    Thomas Nash Tog 24 Travel Blue Tripp
    Uttam Boutique Uttam Kids
    Vince Camuto
    Windsmoor
    Yankee Candle Yumi Yumi Girl